Lori Thornton

• New practice on boarding and set up
• Audit billers and account representatives
• Credentialing/Contracting Providers with carriers- including Medicare, Medicaid and other government and commercial payers
• Provide guidance to team members on how to handle difficult denials and appeals
• Researching denial trends and preparing documentation to provide training to clinics and account representatives/billers
• Interview and hire open positions in clinic offices
• Create training materials for new employees
• Create training materials for clinics, billing and A/R representatives
• Assist vice president with special projects
• organize office parties, games and other activities to build positive office morale, team building
• payroll for clients
• Created training sessions on processes of working claims and handling denials
• Reviewed, and submitted daily charges for three offices
• Worked rejected and invalid claims when needed

• Manage employees 10-18
• Training and educating staff for Meaningful Use
• Day/Month Close/Monthly and Quarterly reports
• Corresponding and following up with the billing company on claims that need attention
• Maintaining relationships with vendors, referring offices, scheduling and setting up lunches
• Administrative assistant to physicians, setting up traveling arrangements and itinerary for meetings and seminars that the physicians attend
• Maintaining all employees and physicians certifications, licenses, cme's current
• Training employees for job duties
• HIPPA Compliance, OSHA Compliance Training
• Creating a positive environment to motivate employees to work as a team and to reach monthly goals
• Ordering supplies for all offices
• Maintain all payroll/vacation time/PTO for all employees
• Scheduling surgeries, procedures, appointments
• Coordinating schedules, obtaining supplies from vendors for specific surgical procedures
• Motivated staff by offering direction and providing constructive feedback.
• Created and implemented policies and procedures for effective practice management.
• Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
• Billing all office visits and durable medical equipment
• A/R follow up for outstanding claims when needed
• Credentialing/contracting for all physicians and staff for hospital, insurance, including Medicare and Medicaid
• Meaningful Use Training

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives
• Managed office inventory and placed new supply orders
• Trained and mentored administrative staff members in company policies
• Coordinated and executed office changes, including system conversions and adding additional practice locations
• Credentialing/contracting
• Coordinated staff meetings and conferences
• Supervised patient billing, collection and financial counseling and assisted with cash posting
• Interviewed, hired and trained medical office teams and conducted performance reviews
• Marketing for the office, including visiting referring physicians, and social media platforms

Combined overview of roles:.

• Manage 7-16 employees
• Accounts Payable/Accounts Receivable
• Training and educating staff for Meaningful Use
• Monthly and quarterly Reports
• Human Resources/Payroll
• Maintaining relationships with vendors, referring offices, scheduling and setting up lunches
• Administrative assistant to physicians, setting up traveling arrangements and itinerary for meetings and seminars that the physicians attend
• Maintaining all employees and physicians certifications, licenses, CME'S current
• Training employees for job duties
• HIPPA Compliance, OSHA Compliance Training
• Creating a positive environment to motivate employees to work as a team and to reach monthly goals
• Ordering supplies for all offices
• Scheduling surgeries, procedures, appointments
• Coordinating schedules, obtaining supplies from vendors for specific surgical procedures
• Entering daily charges, surgical billing, sending to clearinghouse, following up on A/R reports and working appeals
• Revenue Cycle Management
• Marketing and promoting within the community- Health Fairs and other community events

• Supervised 4 employees in all billing and collections
• Billing of all services
• A/R follow up
• Appeals, and patient collections
• Troubleshooting claim denials at both clearinghouse and payer levels
• Applied HIPAA privacy and security regulations while handling patient information
• Reviewed claims for coding accuracy
• Coordinated communications between patients, billing personnel and insurance carriers
• Patient Collections

• Registration for Outpatient, Emergency Room, Inpatient, Labs
• Billing for Medicare and Medicaid claims
• Cashier
• PBX Operator
• Payment Posting
• A/R follow up for Medicare and Medicaid claims