Lori Tiseth
Canton,GA
Summary
Operations-focused mailing industry leader and founder of the Advancement of Data and Print Technologies Association. Trusted subject matter expert with MTAC and NAPM leadership, known for leveraging USPS innovations to boost ROI, streamline processes, and deliver exceptional customer experiences.
Overview
27
27
years of professional experience
Work History
Postal Innovation and Client Success Officer
Innovative Data
01.2025 - Current
- Represent the Advancement of Data and Print Technologies Association as Executive Director in the Mailer's Technical Advisory Committee (MTAC).
- Engage in MTAC User Groups, collaborating with USPS leadership and industry peers on technology, operations, and policy development.
- Contribute to MTAC initiatives that keep stakeholders ahead of industry innovations and regulatory changes.
- Defined product offerings to align with company vision, while educating staff on clear mission and goals to drive success and maintain business continuity.
- Designed and delivered workshops to help customer's maximize postage savings through USPS Promotions and Incentives utilization.
- Developed and implemented a multi-level USPS Promotion and Incentives support model, improving customer adoption and ROI.
- Partner with the sales team to leverage postal strategies that drive revenue growth and market expansion.
Senior Director, Postal Affairs
Royal Alliances
02.2022 - 01.2025
- Established and implemented formal operating procedures, ensuring compliance with policies and regulations to minimize negative impacts on USPS Mailer Scorecards across three mail sorting facilities.
- Addressed escalated customer issues in alignment with executive-level protocols, ensuring timely and effective resolution.
- Monitored in-home delivery data to alert customer service team when proactive communication to the customers were deemed necessary.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns in a rapidly changing distribution network which often included raising concerns to USPS Leadership.
- Represented the company at industry events, including the National Association of Presort Mailers conferences, Areas Inspiring Mail and Postal Customer Council events.
- Chaired the National Association of Presort Mailers' Strategic Postal Initiatives Committee from 2023-2025.
Senior Director Business Intelligence
Royal Alliances
04.2020 - 02.2022
- Worked directly with end customers to determine appropriate timeline for production-ready mail dispatch to meet in-home delivery expectations.
- Drove strategic improvements to enhance operational and organizational efficiencies encompassing staffing, transportation, mail share opportunities and postage optimization.
- Monitored daily mail intake volumes and made adjustments to staffing to ensure client success.
- Cross-referenced commingle and drop-shop data to back into mail owners production planning in alignment with their campaigns desired in-home date ranges.
- Set, monitored and reported out strategic KPI's to attain organizational goals, maximize productivity and company profitability.
- Met with department supervisors and provided staff support to attain organizational goals and promote moral.
- Analyzed and reported monthly actuals against budget targets for presentation to the Board of Directors.
Director, New Business Implementation
Royal Alliances
01.2014 - 03.2019
- Reviewed customer address lists and barcode creation software along with production processes to identify areas to improve efficiencies resulting in cost savings.
- Managed multiple customer on-boarding projects with varying deadlines simultaneously.
- Scheduled transportation for customer pickups and monitored from pickup to receipt of product on the dock.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Pharmacy Project Specialist
MedAssets
01.2010 - 01.2014
- Contracting duties include amendments and new negotiations on pharmacy distribution and specialty distribution categories.
- Advise Business Analyst regarding new contracting system initiatives as pharmacy contracting subject matter expert.
- Offer expert advice to sales and client care with navigating clients through distribution decisions.
- Oversee the pharmacy portfolio data quality and price accuracy.
- Perform potential client spend reviews
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
Pharmacy Contract Analyst
Broadlane
01.2005 - 01.2010
- Support the Pharmacy Contracting team by managing projects, contracts and related contract documents.
- Oversee the implementation and maintenance of contracted pricing and related data attributes for the Pharmacy portfolio.
- Address customer, supplier or wholesaler issues for resolution, including resolution price discrepancies and monies refunded to customers.
- Partner with all levels of management externally and internally to resolve outstanding pharmacy contracting/ pharmacy distribution issues.
- Perform all potential client cost study reviews for sales pursuits. Provide savings overview to sales executives.
- Conduct all steps in new client implementation to GPO contracts to ensure transition is seamless.
- Post-implementation tier optimization review; provide advice to client executive or facility’s Director of Pharmacy on results and next steps.
Sales Contract Analyst
Baxter Healthcare Corporation
01.2005 - 01.1999
- Prepare and approve contract and bid responses across all contract types and classes of trade while exceeding accuracy rating. Responsible for profitability analysis for the associated pricing.
- Maintain end customer contract eligibility for group organization membership, and communicate adds/changes to the trading partners.
- Review sales trend data to proactively identify shortfalls to contract compliance.
- Reconcile incentive payments due under contract.
- Investigate missing trace sales from trading partners and resolve to ensure net sales accrue accurately.
- Build adhoc reports to provide product usage and sales data as requested.
- Maintain price increase and expiration reports for individual and group contracts.
- Educated in Sarbanes-Oxley Act compliance standards as it relates to the pricing and contracting processes.
- Work closely with all levels of management both internally and externally.
- Strong working relationships with group purchasing organizations and trading partners.
Pricing Management
Baxter Healthcare Corporation
01.1999 - 01.1998
- Exceeded accuracy percentages for performance standards regarding system implementation for contracted and non-contracted pricing.
- Applied directives for price increase and expiration reports in a timely fashion to ensure accurate invoicing.
- Responsible for notification of price changes to group purchasing organizations and trading partners.
- New employee training.
Education
Associate of Science - Animal Behavior
University of Nevada Las Vegas
Las Vegas, NV01-1994
Skills
- Regulatory Compliance
- Performance tracking
- Business development
- Customer needs assessment
- Strategic communications
- Customer advocacy
- Inter-department collaboration
- Industry innovation
What I'm Doing in the Community
- Mentoring new members of the mailing industry
- Parent Advocate for Adults with Autism Spectrum Disorders
- Fund raiser for nonPareil Institute, Plano, TX
Skilled user of Mail.dat, PostalOne, IV-MTR Data
Very familiar with trouble-shooting Mail.dat issues and reading all segments that make up a Mail.dat file.
Responsible for finalized dat file uploads to PostalOne!, creating Permits, pulling CRIDs/MIDs, reviewing and utilizing PostalOne! reporting.
Utilized IV-MTR data feeds for Scorecard mitigation. Seasoned in Undocumented Barcode research and resolution.
Timeline
Postal Innovation and Client Success Officer
Innovative Data
01.2025 - Current
Senior Director, Postal Affairs
Royal Alliances
02.2022 - 01.2025
Senior Director Business Intelligence
Royal Alliances
04.2020 - 02.2022
Director, New Business Implementation
Royal Alliances
01.2014 - 03.2019
Pharmacy Project Specialist
MedAssets
01.2010 - 01.2014
Pharmacy Contract Analyst
Broadlane
01.2005 - 01.2010
Sales Contract Analyst
Baxter Healthcare Corporation
01.2005 - 01.1999
Pricing Management
Baxter Healthcare Corporation
01.1999 - 01.1998
Associate of Science - Animal Behavior
University of Nevada Las Vegas
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