Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Lori Tran

Surprise,AZ

Summary

Dynamic insurance verification specialist with extensive experience at Optum, known for delivering exceptional administrative support and customer service. Proven ability to foster strong relationships with insurance providers, enhancing collaboration and operational efficiency. Bilingual in English and Vietnamese, providing precise communication while demonstrating proficiency in Microsoft Office to ensure meticulous attention to detail in high-pressure settings.

Overview

17
17
years of professional experience

Work History

Insurance Verification Specialist

Optum
Atlanta, Georgia
05.2011 - Current
  • Review insurance information to assess medical necessity of authorization.
  • Coordinate with insurance providers to secure pre-authorizations for services.
  • Build and uphold professional relationships with insurance reps.
  • Liaised with healthcare providers on insurance coverage details.
  • Collaborate with internal departments to ensure accuracy of patient insurance data.
  • Instruct patients on amounts covered under benefits plans in easy-to-understand terminology.
  • Maintain patient privacy during compassionate communication.

Administrative Assistant

ALS Claim Services
Phoenix, Arizona
05.2008 - 05.2011
  • Handled organization and expense tracking for personal injury cases, also responsible for maintaining client relationships.
  • Administer loan modifications including preparing paperwork, financial institution communication and strict timeline adherence.

Don Nguyen & Associates

Administrative Assistant
Phoenix, Arizona
05.2008 - 05.2011
  • Prepared taxes for independent clients and businesses.
  • Bookkeeping and business expense budgeting/tracking
  • Client assistance in unemployment filing, including direct contact with the Arizona DES
  • Immigration paperwork preparation, client liaison in communicating with USCIS (United States Citizenship and Immigration Services) and NVC (National Visa Center)

Sales Associate

Kohl's Department Stores, Inc
Surprise, Arizona
11.2007 - 05.2010
  • Assisted in execution of merchandizing and operational functions within the sales floor
  • Promoted and secured Kohl’s credit card memberships.
  • Prepared and managed inventory.
  • Guided customers on product details, sizing choices, and stock availability.

Education

Some College (No Degree) - Nursing

Glendale Community College
Glendale, AZ

Some College (No Degree) - Business Management

Arizona State University
Tempe, AZ

Skills

  • Exceptional Customer service
  • Teamwork and collaboration
  • Friendly and outgoing
  • Goal oriented
  • Product sales
  • Attention to detail
  • Communication and interpersonal skills
  • Proficient in Microsoft Windows including: Word, Excel, Powerpoint, Outlook
  • Bilingual: English and Vietnamese

Accomplishments

  • Received Optum SuperHero Nominations in 2018, 2020, and 2021
  • Received the Optum SuperHero Award in 2021. (1 in 400 awardees out of 6,000 nominations) This recognition honors Optum team members who demonstrate compassion and resilience, foster inclusion and create simple, personal experiences for the people they serve and one another.

Languages

Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Insurance Verification Specialist

Optum
05.2011 - Current

Administrative Assistant

ALS Claim Services
05.2008 - 05.2011

Don Nguyen & Associates

Administrative Assistant
05.2008 - 05.2011

Sales Associate

Kohl's Department Stores, Inc
11.2007 - 05.2010

Some College (No Degree) - Nursing

Glendale Community College

Some College (No Degree) - Business Management

Arizona State University
Lori Tran