Lori Treadaway
Manager/ Customer Service Specialist
Savannah,GA
Summary
Versatile manager dedicated to curating elevated customer experiences to promote loyalty and repeat visits. Sales leader with an eye for meticulous detail, high expectations for team achievement, a gift for multitasking under pressure, and strength in communications & connection.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
ELEMENT TREE ESSENTIALS
11.2022 - Current
- Exceeding sales from previous quarters by mentoring sales team members, creating a welcoming environment, stocking unique items, and utilizing creative merchandising techniques
- Forecasting sales numbers and creating staff schedule accordingly; Hiring and training sales associates
- Cultivating strong relationships with guests & vendors to ensure long-term success and loyalty.
- Monitoring financial performance, establishing budgets and controlling expenses to provide financial stability and long-term organizational growth; completing payroll
Customer Relations Specialist
KING BEAN COFFEE ROASTERS
11.2021 - 11.2022
- Maximized efficiency by coordinating regional delivery route schedules with fulfillment team
- Strengthened customer relationships by listening to customer concerns and providing extensive support
- Completed order processing for wholesale and retail Shopify portals
- Communicated with wholesale partners to provide technical support, troubleshoot equipment issues, and schedule service calls
Assistant General Manager
HYATT HOUSE MOUNT PLEASANT
03.2020 - 04.2021
- Created schedules; oversaw invoicing, billing reconciliation, & payroll
- Enhanced communication among team members through regular meetings
- Interviewed, hired, & trained team members in front desk, office, and housekeeping departments & fostered opportunities for advancement throughout
- Performed property-wide product inventory assessments & conducted room inspections
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
Assistant Innkeeper
WENTWORTH MANSION
01.2017 - 03.2020
- Curated itineraries to create an elevated, luxury experience for every guest
- Built strong relationships with loyal guests
- Managed inventory and supply ordering to maintain appropriate stock levels for daily operations
- Ensured that interior and exterior beautification standards were upheld; performed all room inspections
- Conducted interviews, hired, and trained staff in all departments
- Reconciled guest & third party billing
- Communicated effectively with team members at adjoining spa and restaurant
Barista/Supervisor/Cashier
APPLE, INC.
10.2015 - 12.2016
- Upheld Apple's meticulous standards for customer service
- Lead a small team in a fast-pace, ever-evolving environment
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Prepared espresso drinks, organic smoothies, and other health-focused products for hundreds of guests per day
- Kept inventory of and stocked supplies daily
Education
Bachelor of Arts (B.A.) - English Literature
COLLEGE OF CHARLESTON
CHARLESTON, SC 08.2008 - 05.2012
Skills
Operations Management
Team Leadership
Guest Relationship Management
Microsoft Office
QuickBooks
Shopify
Square
Opera
Canva
Timeline
General Manager
ELEMENT TREE ESSENTIALS
11.2022 - Current
Customer Relations Specialist
KING BEAN COFFEE ROASTERS
11.2021 - 11.2022
Assistant General Manager
HYATT HOUSE MOUNT PLEASANT
03.2020 - 04.2021
Assistant Innkeeper
WENTWORTH MANSION
01.2017 - 03.2020
Barista/Supervisor/Cashier
APPLE, INC.
10.2015 - 12.2016
Bachelor of Arts (B.A.) - English Literature
COLLEGE OF CHARLESTON
08.2008 - 05.2012
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