Lori VanDusen
Jackson,Michigan
Summary
Dedicated Unit Clerk/Customer Service Representative successful at making appointments and coordinating patient transports. Skilled planner, problem-solver and relationship-builder with 6 years of related experience and also trained in Epic.
Overview
8
8
years of professional experience
Work History
Caregiver, Special Needs
Alternative Choices
Spring Arbor, MI
10.2022 - Current
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Completed weekly and monthly reports summarizing activities.
Customer Service Representative
Henry Ford Allegiance Health
Jackson, MI
02.2016 - 09.2023
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled transport for patients to arrive at surgery
- Answered incoming calls and emails, providing frontline patient support, faxed orders, sent for patient medical records at other facilities, Scan necessary documents into patient charts
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled appointments
- Demonstrated excellent communication skills in resolving patient complaints.
- Developed strong patient relationships to encourage repeat business.
- Verify all patient information
- De-escalated problematic patient concerns, maintaining calm, friendly demeanor.
- Consulted with patients to resolve service and billing issues.
- Set up and activated patient charts.
- Fielded patient complaints and queries, fast-tracking for problem resolution.
Education
High School Diploma -
Napoleon High School
Napoleon, MI03.1990
Skills
- Community Integration
- Client Documentation
- Epic Systems
- Appointment Scheduling
- PPE Usage
- Incident Reporting
- Relationship Building
- Dependable and Responsible
- Records Scanning
- Verbal and Written Communication
- ADL Assistance
- Respectful and Compassionate
- Flexible Schedule
- Decision Making
- Supportive Personality
- Attentive to People
- Personal Hygiene Assistance
- Household Cleaning
- Clear Communication
- Problem Identification
- Preparing Treatment Rooms
- Payment Scheduling and Collection
- Cash Handling
- Scheduling Tests and Procedures
- Referral Verification
- HIPAA Compliance
- Faxing Orders
Timeline
Caregiver, Special Needs
Alternative Choices
10.2022 - Current
Customer Service Representative
Henry Ford Allegiance Health
02.2016 - 09.2023
High School Diploma -
Napoleon High School