Lori Vayo
Jacksonville,FL
Summary
Dynamic customer service professional with extensive experience at Lori Ann's Helpful Hands excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective communication and adaptability. Skilled in data entry and team collaboration, consistently achieving positive outcomes in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Walmart
10.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier Team Lead
Johnsons Farm Produce
04.2021 - 10.2023
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Office Manager
Maid Pro Services
04.2016 - 10.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Owner
Lori Anns Helpful Hands
01.2010 - 06.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
High School Diploma -
Paxon High
Jacksonville, FL06-1983
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Customer relations
- Scheduling
- Complaint resolution
- Client relations
- Quality control
- Data collection
- Payment processing
- Administrative support
- Microsoft Office Suite
Timeline
Customer Service Representative
Walmart
10.2023 - 12.2024
Cashier Team Lead
Johnsons Farm Produce
04.2021 - 10.2023
Office Manager
Maid Pro Services
04.2016 - 10.2019
Owner
Lori Anns Helpful Hands
01.2010 - 06.2015
High School Diploma -
Paxon High
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