Lori Vaz
Merrimac,MA
Summary
Dynamic leader with a proven track record at SANOFI CORPORATION, excelling in customer engagement and strategic partnership building. Spearheaded a team to a 89.88% patient adherence rate, showcasing results-driven leadership and collaborative innovation. Expert in market access strategies and performance improvement, committed to integrity and excellence in rare disease case management.
Overview
26
26
years of professional experience
Work History
Regional Director, Case Management Rare Disease
SANOFI CORPORATION
Cambridge, MA
01.2020 - Current
- Responsible to grow the Rare Disease business through delivery of an individualized, multi channeled, high quality patient support services model, for optimal patient outcomes
- Lead a driven and dynamic team with ~690 on treatment patients, reaching KPI metrics, coaching, performance improvement and supporting professional development opportunities
- Manage a team of 7 Case Managers supporting ~100 on treatment rare disease patients in regional territories eliminate barriers to treatment (access, reimbursement, product procurement, etc.)
- Empowered and guided a Rare disease case manager by providing a six-month development opportunity to “intern” as the Regional Director role for my team to gain leadership experience
- Oversaw work quality, provided strategic coaching and offered continuous leadership guidance, enhancing intern’s leadership capabilities and preparing for future advancement
- Built regional team, identifying diverse and early talent to bring a fresh vision to patient support in the South Central Region to meet unique patient needs
- Conduct monthly 1:1 supervision and metrics meetings with each team member to review ongoing patient barriers, pipeline patients, and patient adherence to ensure actionable barriers to treatment are being resolved
- Lead regional team through new product launch for Pompe Disease, starting 20+ naïve patients and switch 95% pf patients on current treatment
- Year over year increased patient adherence (2024 YTD 89.88%) and accruals in region while decreasing impactable losses
- Implement H1/H2 regional strategy to improve engagement with physician offices and infusions sites
- Lead Patient Support Services contact for Market Access team during launch to collaborate, consult and escalate payer reimbursement challenges, implementing internal process improvements
- Partnered with Brand Lead Ad Board to develop patient marketing materials related to Fabry Disease
- Leveraged Specialty Pharmacy liaisons in collaboration with Patient Services cross functional team to provide in-service to specialty pharmacy contracted nursing agencies
- Developed patient engagement strategy to providing comprehensive support and disease education to patients and caregivers
- Ensure alignment with cross functional partners by collaborating with sales, marketing, market access, operations and data and analytics counterparts to achieve business goals
- Assisted facilitation of national insurance educational patient programming in face of COVID restrictions
Associate Director, Patient Support Services, Specialty Roles Rare Disease
SANOFI CORPORATION
Cambridge, MA
01.2019 - 01.2020
- Concurrently led two separate, yet complimentary teams within Patient Support Services
- Led team of 4 Float Case Managers, a highly impactful team with the skillset and forte to assume any case management territory, submerging and adapting quickly to support patients in instances of extended leave or vacancy
- Led team of 4 Reimbursement Resource Specialists designed to support department objectives in a non-patient facing role, supporting Case Managers with insurance related tasks, billing and reimbursement challenges
- Partnered with data and analytics to modify and execute refined metrics dashboards for specialist teams to measure impact
- Identified regional and national trends to drive the development and implementation of short- and long-term strategies for specialist teams
- Provided oversight into development of Float case manager job description
- Engaged in coaching and development conversations, performance management and feedback improving performance outcomes
Case Manager, Principal
01.2018 - 01.2019
- Demonstrated high level case management, comprehensive understanding of insurance landscape, territory nuances
- Provided peer mentorship and support
- Supported case management team representing role to outside customers and specialty pharmacies, facilitated internal cross-functional partnerships identifying gaps and seeking solutions
- Presented patient consent process and communication to patients to both patient facing roles, Learning Champion for Patient Support Services Case Management Team
Case Manager, Senior
01.2015 - 01.2018
- Demonstrated caseload management expertise serving patients diagnosed with rare genetic disorders
- Met the unique needs of patients and families by providing education on payer and billing processes and helping to secure financial reimbursement
- Maintained comprehensive, patient-specific data and trends pertaining to payers, reimbursement, and treatment adherence
Intensive Care Coordinator
NORTH SUFFOLK MENTAL HEALTH ASSOCIATION
01.2010 - 01.2015
- Advocated for the needs of children and families to ensure home-based mental health services were identified and implemented to support children in their homes
Supervisor/Direct Care
PLUMMER YOUTH PROMISE, formally Plummer Home for Boys
01.2008 - 01.2010
- Supervisor for 12 youth living full time in group home setting, and 3 youth living in partial independent living apartment
- Supported daily structure, routine, treatment, therapeutic activities, counseling, education advocacy
Sales Manager
FINZ SALEM
01.2006 - 01.2008
Production Manager
GORDON COLLEGE
01.2003 - 01.2006
Account Executive
Gordon College
01.2000 - 01.2003
News Desk Assignment Editor
Mullen Advertising
01.1999 - 01.2000
News Desk Assignment Editor
NBC
Providence
01.1999 - 01.2000
Education
Bachelor of Arts - Communications
Gordon College
Massachusetts01.1999
Skills
- Customer Engagement
- Performance Improvement Strategies
- Territory Strategy Development
- Leadership in Field Management
- Market Access Strategies
- Commitment to Integrity
- Collaborative Leadership
- Results-Driven Leadership
- Team-based Project Collaboration
- Commercial Strategy Development
- Recruitment Expertise
- Performance Analysis
- Confident Presentation Skills
- Strategic Partnership Building
- Strategic Creativity
Affiliations
- President of Merrimac PTO
- School Council Member
- Book Club
Timeline
Regional Director, Case Management Rare Disease
SANOFI CORPORATION
01.2020 - Current
Associate Director, Patient Support Services, Specialty Roles Rare Disease
SANOFI CORPORATION
01.2019 - 01.2020
Case Manager, Principal
01.2018 - 01.2019
Case Manager, Senior
01.2015 - 01.2018
Intensive Care Coordinator
NORTH SUFFOLK MENTAL HEALTH ASSOCIATION
01.2010 - 01.2015
Supervisor/Direct Care
PLUMMER YOUTH PROMISE, formally Plummer Home for Boys
01.2008 - 01.2010
Sales Manager
FINZ SALEM
01.2006 - 01.2008
Production Manager
GORDON COLLEGE
01.2003 - 01.2006
Account Executive
Gordon College
01.2000 - 01.2003
News Desk Assignment Editor
Mullen Advertising
01.1999 - 01.2000
News Desk Assignment Editor
NBC
01.1999 - 01.2000
Bachelor of Arts - Communications
Gordon College
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