Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Lori Veiga

Brockton,MA

Summary

Detail-oriented and organized administrative professional with extensive experience in healthcare operations and team leadership. Proven track record of managing workflows, maintaining confidential records, and supporting cross-functional teams. Skilled in compliance and verification processes, proper documentation management, and systems administration. Eager to apply my professional skills and team-oriented attitude in the right Human Resources Generalist role.

Overview

27
27
years of professional experience

Work History

Senior Customer Service Representative

HarborOne Bank
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints while maintaining the confidentiality of client information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers and handled concerns in a timely manner
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

EPIC OPERATIONS SUPPORT ANALYST

ATRIUS Health
08.2019 - 11.2021
  • Provided technical support and issue resolution for Epic Care, MyChart, and Cadence systems
  • Maintained user access records and documented system workflows, aligning with compliance standards.
  • Collaborated with clinical users to streamline system processes, enhancing team efficiency.

TEAM LEAD, OPERATIONAL SERVICES

ATRIUS Health
01.2016 - 08.2019
  • Managed onboarding processes including training, documentation, and performance tracking for new hires.
  • Maintained attendance records and coordinated with internal teams on scheduling.
  • Oversaw team performance, implemented productivity improvements, and led interdepartmental communications.

PRESCRIPTION RENEWAL COORDINATOR

ATRIUS Health
01.2012 - 08.2019
  • Handled insurance communications for prescription authorizations, relevant to benefit coordination.
  • Improved internal metrics by facilitating outreach calls to patients while maintaining full compliance and keeping projects on schedule through completion.
  • Maintained accurate patient documentation and supported compliance efforts with healthcare standards.

CERTIFIED PHARMACY TECHNICIAN

ATRIUS Health
04.1998 - 01.2012
  • Processed medical insurance claims and verified prescriptions.
  • Supported patients and clinical teams by managing and delivering medications efficiently and securely.

Education

Bachelor of Arts - Communications

Eastern Nazarene College
Boston, MA
05.2002

Associate of Arts - undefined

Massasoit Community College
Brockton, MA
05.1996

Skills

  • Proficiency in Microsoft Office including Word, Excel, Power Point, Infinite Campus and Canva
  • Personnel File Maintenance
  • Compliance and Documentation
  • Cross-Functional Team Collaboration

Languages

Cape Verdean
Limited Working

Additional Information

  • Familiar with HR procedures including unemployment claim support, leave documentation, and personnel file audits, employee screening.
  • Developed and maintained policies, procedures, and reporting.
  • Experience liaising with internal committees and administrative leadership.
  • Provided employee relations support, fostering a positive work environment.

Timeline

Senior Customer Service Representative

HarborOne Bank
02.2024 - Current

EPIC OPERATIONS SUPPORT ANALYST

ATRIUS Health
08.2019 - 11.2021

TEAM LEAD, OPERATIONAL SERVICES

ATRIUS Health
01.2016 - 08.2019

PRESCRIPTION RENEWAL COORDINATOR

ATRIUS Health
01.2012 - 08.2019

CERTIFIED PHARMACY TECHNICIAN

ATRIUS Health
04.1998 - 01.2012

Associate of Arts - undefined

Massasoit Community College

Bachelor of Arts - Communications

Eastern Nazarene College