Lori Vento
Pikesville,MD
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
29
29
years of professional experience
Work History
Director/Practice Administrator
Child & Teen Wellness Center
01.2020 - Current
- Provide leadership, management, and guidance in a patient-centered care environment while using Lean techniques to improve operational efficiency and decrease patient throughput times
- Collaborate with billing department to decrease aging A/R by 75% and improve A/R bucket ratios beyond national averages
- Audit patient billing and chart documentation to ensure appropriate practices are followed
- Streamline revenue cycle to ensure clean claims are posted timely and that coding and documentation are maximized for all visit types, thereby resulting in 10-15% year-over-year profit increase
- Collaborate with commercial and Medicaid payors to meet EPSDT and HEDIS benchmarks, as well as value-based care metrics thereby earning maximum incentive payouts
- Set and report operational KPIs as a basis for budgeting, operational improvements, and achieving financial goals
- Research and implement AI transcription service, upgraded phone system, telemedicine platform, payment processing system, and patient registration protocols to improve operational efficiency and meet increased patient volume demand
- Revitalize staffing structure, recruit and onboard new clinicians, administrative, and clinical staff
- Scale organizational growth and expand service offerings to meet customer needs
- Select and manage all employee benefit programs and 401(k) program
- Create and grow pilot program to make mental health services accessible to all children regardless of insurance status
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Increased patient volumes by 20% through dedicated recall and outreach efforts and improved patient experience
- Spearhead marketing and reputation management efforts through design of new website, social media campaigns, and business rebranding leading to increase of Google ratings from 2.5-4.5 stars
- Oversee Vaccines for Children program, HIPAA and OSHA compliance, PCMH, and Medicaid Quality Improvement programs
- Proficiently use a variety of platforms such as Zoom, GoToMeeting, Teams, Slack, Dropbox, Google Docs, and Microsoft Office
- Ensure that diversity, inclusion, and equity are honored and demonstrated in all dealings
Practice Manager/ Outreach Coordinator
LifeBridge Health Rubin Institute for Advanced Orthopedics
01.2012 - 10.2019
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Spearheaded the conceptualization and opening of an orthopedic and neurological sports medicine practice
- Designed marketing initiatives and leveraged referral networks to promote business development and relationship building
- Secured placement of practice's athletic trainer in private boarding school, increasing patient referrals by 20%
- Coordinated with advertising teams to create, deploy, and optimize marketing initiatives for sports medicine customers
- Generated new business and referral clients in partnership with the marketing department
- Secured relationships with 31 schools to be medical providers of choice
- Created staff training, policies, and procedures for the department
- Analyzed charge denial reports to identify trends, areas for improvement and retraining
- Collaborated with revenue cycle, coding, and billing teams to optimize accuracy and profitability
- Ensured compliance with OSHA and HIPAA regulations
- Encouraged community education by participation in health fairs and events to promote awareness
- Coached student volunteers via mentor program
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Imaging Technologist/Outreach Coordinator
Sinai Hospital
06.1995 - 01.2012
- Conducted orthopedic radiographic exams
- Promoted practice with community outreach and marketing events
- Significantly increased awareness of practice through networking and relationship cultivation
Education
Certified Pediatric Ofice Executive -
Pediatric Management Institute
Radiography Certification -
Johns Hopkins School of Radiologic Technology
Baltimore, MDBachelor of Science -
University of Maryland
College Park, MarylandSkills
- Strategic Business Planning
- Financial Operations Oversight
- Growth Planning
- Process Implementation
- Critical Thinking
- Performance Metrics and KPI's
- Policy and Procedure Development
- Verbal and written communication
- People Management
- Operations Management
Volunteer and Supplemental Work
- Board Member, Greater Baltimore Chamber of Commerce
- Art Instructor, Har Sinai Jewish Education Magnet, Owings MD
- Assistant Event Coordinator (contractual), Crohn's and Colitis Foundation
- Chair, Staff Experience Committee, Rubin Institute for Advanced Orthopedics
- Diversity Council Member, LifeBridge Health
- Emerging Leaders Program, LifeBridge Health
Affiliations
- Board Member, Greater Baltimore Chamber of Commerce
- Member, Pediatric Practice Management Alliance
Timeline
Director/Practice Administrator
Child & Teen Wellness Center
01.2020 - Current
Practice Manager/ Outreach Coordinator
LifeBridge Health Rubin Institute for Advanced Orthopedics
01.2012 - 10.2019
Imaging Technologist/Outreach Coordinator
Sinai Hospital
06.1995 - 01.2012
Radiography Certification -
Johns Hopkins School of Radiologic Technology
Bachelor of Science -
University of Maryland
Certified Pediatric Ofice Executive -
Pediatric Management Institute
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