Summary
Overview
Work History
Education
Skills
Timeline
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Lori Voss

Oakland Charter Township,MI

Summary

Dynamic individual with hands-on experience in Life Enrichment and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions.

Overview

17
17
years of professional experience

Work History

Life Enrichment Director

Flourish Senior Collection by Storypoint Group
05.2021 - Current
  • Maintained detailed documentation of all activities conducted within the department for accurate reporting purposes.
  • Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
  • Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
  • Established strong partnerships with local vendors and service providers to enhance available resources and offerings for residents.
  • Utilized creative problem-solving skills to address any challenges or obstacles faced within the role.
  • Evaluated program effectiveness through ongoing feedback from residents, families, and staff members, making improvements as needed.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Monitored budget and expenditures, keeping facility within budget.

Concierge Specialist

Moceri Senior Community
11.2019 - Current
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Trained new team members on concierge procedures, elevating overall staff performance standards.
  • Managed concierge desk operations, maintaining a well-organized and efficient work environment.
  • Provided support during high traffic periods by effectively managing multiple tasks simultaneously while maintaining exceptional service quality.
  • Utilized advanced problem-solving skills in handling unique situations and complex requests from various clients.

Medical Office Manager

ProHealth Urgent Care
05.2017 - 10.2019
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Event Planner

Continental Services
12.2007 - 05.2014
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Performed event coordination for larger parties and gatherings.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
  • Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.

Education

High School Diploma -

Northwestern Preparatory High School
Watertown, WI
05.1985

Skills

  • Activity Planning
  • Records Management
  • Activity Coordination
  • Activity research and implementation
  • Monthly event calendars
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Effective collaboration and interaction
  • Time Management

Timeline

Life Enrichment Director

Flourish Senior Collection by Storypoint Group
05.2021 - Current

Concierge Specialist

Moceri Senior Community
11.2019 - Current

Medical Office Manager

ProHealth Urgent Care
05.2017 - 10.2019

Event Planner

Continental Services
12.2007 - 05.2014

High School Diploma -

Northwestern Preparatory High School

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Lori Voss