Lori Voss
Henderson
Summary
Efficient medical billing professional with 20+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
17
17
years of professional experience
Work History
Medical Billing Specialist
Trubridge
01.2018 - 11.2025
- Processed medical claims efficiently, ensuring compliance with industry regulations and payer guidelines.
- Reviewed and corrected billing discrepancies, enhancing accuracy of patient accounts and reducing claim denials.
- Trained junior staff on billing procedures and software systems, fostering a knowledgeable team environment.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Patient Account Representative
Adventist Health Tehachapi Valley
10.2016 - 01.2018
- Managed patient billing inquiries to ensure timely resolution and enhance patient satisfaction.
- Coordinated insurance verifications and eligibility checks to minimize claim denials and expedite processing.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
Chiropractic Office Manager
Hathaway Chiropractic
01.2014 - 10.2016
- Streamlined patient scheduling process to enhance office efficiency.
- Coordinated insurance claims processing, ensuring timely reimbursements for services rendered.
- Oversaw inventory management of medical supplies, optimizing procurement strategies for cost-effectiveness.
- Fostered a welcoming atmosphere within the waiting area that put patients at ease before their appointments began.
- Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
Medical Biller
Contour Dermatology
03.2012 - 01.2014
- Processed medical claims efficiently, ensuring compliance with healthcare regulations and standards.
- Reviewed and corrected billing discrepancies to minimize claim denials and improve revenue cycle management.
- Collaborated with healthcare providers to gather necessary documentation for accurate billing submissions.
Patient Accounts Representative
Eisenhower Medical Center
03.2009 - 06.2012
- Processed insurance claims accurately, reducing discrepancies and improving turnaround times.
- Collaborated with healthcare providers to verify patient information and obtain necessary documentation.
- Implemented workflow improvements, enhancing efficiency in account management processes.
- Analyzed patient accounts for potential issues, proactively resolving discrepancies before escalation.
- Maintained compliance with healthcare regulations and organizational policies in all account activities.
- Electronically submitted bills according to compliance guidelines.
Education
No Degree - Health Administration
Santa Barbara City College
Bakersfield04-1994
Skills
- HIPAA Compliance
- Revenue Cycle Management
- Claims Processing
- Patient Account Management
- Electronic Health Records
- Billing Software Proficiency
- Insurance Verification
Timeline
Medical Billing Specialist
Trubridge
01.2018 - 11.2025
Patient Account Representative
Adventist Health Tehachapi Valley
10.2016 - 01.2018
Chiropractic Office Manager
Hathaway Chiropractic
01.2014 - 10.2016
Medical Biller
Contour Dermatology
03.2012 - 01.2014
Patient Accounts Representative
Eisenhower Medical Center
03.2009 - 06.2012
No Degree - Health Administration
Santa Barbara City College