Lori V. Pollard

Enhancement and implementation of Quality Indicator annual auditing plan and daily QAPI resident care monitoring program.

Interim Administrator of Record while providing Administrator-In-Training preceptor oversight.

Regulatory Survey plans of correction to obtain substantial compliance for open survey cycle for CMS, Office of Licensure and Certification, and Life Safety.

Interim Administrator of record during change of ownership.

Development of Corporate Compliance Program in accordance with OIG guidance for Skilled Nursing Facilities and Physician Provider Practices providing services to SNF'(s).

• Compliance program development, implementation and administration for a growing physician practice providing post-acute primary care and mental health services to SNFs, prior to an intended merger with a similar practice in a different region of the US.
• Duties included developing all Compliance program materials and corresponding policies and audits, using the OIG issued public guidance documents, Industry Specific to Physician Practices and Skilled Nursing Facilities. The program contained the seven elements required by Office of Inspector General; sub-committees were developed to implement annual audit and monitoring plans.
• Development of an anonymous Compliance Hotline and associated intake, follow-up and routine monitoring forms was also part of the duties, administration of the Hotline required collaboration with Interdisciplinary leadership including claims auditing and billing.
• Responsible for follow up on corrective action matters regarding provider performance improvement, worked in collaboration with the provider and the practice to achieve substantial compliance, and ensure documentation of education, audits, and adjudication efforts, if applicable.
• Developed annual Compliance Training materials for providers, vendors, and employees based on Industry Specific Training materials issued by OIG.

• Oversaw operations of 7 Skilled Nursing Facilities following recent Change of Ownership transition. Served as Acting Administrator of 3 of the 7 centers throughout my tenor. Successful IJ abatement following new policy roll out.

• January 2021 - December 2021: Assistant Administrator of 120-bed SNF located in Roanoke Virginia, successful infection control survey outcomes and zero-deficiency complaint inspection outcome.
• January 2022 - March 2023: Administrator of 120-bed SNF located in Stanleytown Virginia, served as preceptor for two Administrator-In-Training residents. Year-over-year improvement on annual regulatory inspection from 17 citations to 6 citations for annual and licensure survey.

• Responsible for operations of CCRC campus including a 100-bed IL & ALF and 60-bed SNF during renovations of a new Memory Care center. Implemented initial COVID-19 response CDC requirements.

• Responsible for operations of a 90-bed ALF with 30-bed Memory Care unit.

• Responsible for operations of 10 SNFs by providing support and oversight to Administrator and Regional IDT.

• Responsible for operations of up to 7 Skilled Nursing Facilities by providing support and oversight to Administrator and Regional IDT. Provided support to the local level following the new opening of a 120-bed SNF located in Rural Retreat Virginia. Assisted in obtaining required licensure for opening new 90-bed SNF located in Bristol Virginia.
• Development of new construction, marketing materials, care and living protocols, and physical plant protocols for Carrington Cottage Memory Care Center, a 52-bed Memory Care center that opened in January 2017. Serving as project manager, and responsible for collaborating with construction team, vendors, regulators, architects, and other stakeholders. Assisted with FF&E considerations and decisions. Oversaw regulatory inspections and certifications, and responsible for directing the pre-construction marketing campaign for pre-construction deposits, completed marketing materials, implemented new employee staffing paradigm, resident services programs, and collaborated with IDT for business and resident services implementation.

• Served as Administrator and assumed marketing responsibilities for a small, growing Personal Care Services agency offering Personal Care services to elderly persons and their families.
• Negotiated and implemented a staff relief partnership with Catawba Hospital to recruit, hire, and organize training for Certified Nursing Assistant staff relief, improving the agency's staff relief mix from 1% to 10%, responsibilities included recruiting and hiring of CNAs for the purpose of facilitating their training in the Catawba on-boarding systems and processes.

• Company Overview: nearly 10-years of progressive development and service
• Oversaw operations of up to 10 SNF in Virginia, numerous past non-compliance outcomes while serving as Administrator and Regional VP of operations, while region received numerous company awards for achieving above budget census, quality mix, collections with good patient and regulatory outcomes. Led partnership between Ashland Nursing and Rehab Center and Sheltering Arms Rehabilitation Hospital. Leadership support role to a committee of 20 Virginia centers within our company who were awarded AHCA/NCAL Bronze, Silver, or Gold Quality Awards.
• Nearly 10-years of progressive development and service

• Administrator of 157-bed SNF offering specialized sub-acute respiratory services.

• Responsible for the Marketing and Admissions of a Retirement Community located in Roanoke Virginia.

• Responsible for Human Resources for a 180-bed SNF while completing my 1080 hour Administrator-In-Training program, participated in JCAHO survey process.

• Responsible for providing administrative support to the Executive Suite of a 21-physician, 9-site Physician Practice that was a division of Williamsburg Community Hospital, during the transition to the Sentara group.