Lori Wagner
Clinton Township,USA
Work Preference
Summary
Seeking a position within a growth-oriented corporation who believes high standards are a priority.
Overview
37
37
years of professional experience
Work History
Front Desk Receptionist
Clearwater Family Medicine
Washington, MI
09.2023 - 10.2025
- Greeted and assisted patients upon arrival, making them feel welcomed.
- Checking in and out patients, collecting copays, or balances.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained patient records and ensured confidentiality at all times.
- Processed insurance information and collected payments from patients.
- Coordinated communication between medical staff and patients effectively.
- Organized waiting area to ensure a welcoming environment for patients.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled administrative tasks, including filing and data entry accurately.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Front office receptionist
Richards & Richardson, PC
Rochester Hills, MI
01.2022 - 01.2023
- Responsible for answering high volume calls
- Greeting patients
- Checking patients in & out
- Scanning insurance cards
- Collect copays
- Entering new patients into All Scripts & EHR
- Confirming future appointments
- Disburse mail & facsimile
- Completion of encounter forms for next day appointments
Mental Health, Clinical Coordinator
Life Transition Services
Clinton Township, MI
01.2019 - 01.2021
- Responsible for answering high volume incoming calls
- Greeting
- Checking in & out all clients for appointments
- Preparing paperwork
- Uploading demographic information into the electronic health record (EHR)
- Scanning insurance cards
- Collect copays
- Scheduling appointments
- Sending non-controlled prescription refills
- Disburse incoming mail
- Facsimile communications
Customer Service Representative
Central Transportation
Sterling Heights, MI
01.2002 - 01.2004
- Direct contact person of high-volume inbound calls throughout the United States and Canada
- Initiated requests to dispatchers via computer of freight to be picked up, transported, and delivered to various locations
- Ability to quickly learn and master concepts associated with handling irate customer complaint calls
Financial Analyst I
SelectCare Corporation
Troy, MI
01.1997 - 01.2001
- Developed medical insurance premium rates for new and existing groups
- Appointed trainer of new staff
- Reviewed, approved and implemented new groups and group changes to benefits and premiums in the computer
Provider Department Liaison
SelectCare Corporation
Troy, MI
01.1994 - 01.1997
- Liaison between physicians and SelectCare
- Resolved issues brought to my attention regarding claim denials, referrals, and claim payments
- Accompanied Marketing Representatives to open enrollment meetings to handle answering questions regarding SelectCare providers
Member Service Representative
SelectCare Corporation
Troy, MI
01.1991 - 01.1994
- Assisted employers, members, and providers with questions on eligibility, claims, and benefit set up
- Point person for open enrollment meetings held each year
- Appointed trainer for newly hired staff
- Met monthly with representatives from Quality Assurance to address member concerns regarding physicians and quality of care
Department Assistant to the Finance Department
SelectCare Corporation
Troy, MI
01.1989 - 01.1991
- Worked for a staff of fifteen
- Completion of daily correspondence, paperwork, greeting visitors in person and by phone
- Capable of meeting deadlines and working under pressure
- Ability to work with minimal supervision
- Typing skills and competence with using office systems and software
- Understanding the need of discretion and confidentiality
Education
Surgical Technology
Baker College
Clinton Township, MI01.2009
Marketing and Management
Davenport University
Warren, MI01.2001
Skills
- Detail oriented
- Self motivated
- Customer service
- Oral skills
- Written skills
- Time management
- Hardworking
- Fast learner
- Excellent organization
- Communication
- Client service
Extracurricular Activities
Volunteered as a classroom helper within an elementary school, 6 years In charge of the elementary school store, 2 years Appointed Vice-President of the Parent Teacher Organization, 2009
Timeline
Front Desk Receptionist
Clearwater Family Medicine
09.2023 - 10.2025
Front office receptionist
Richards & Richardson, PC
01.2022 - 01.2023
Mental Health, Clinical Coordinator
Life Transition Services
01.2019 - 01.2021
Customer Service Representative
Central Transportation
01.2002 - 01.2004
Financial Analyst I
SelectCare Corporation
01.1997 - 01.2001
Provider Department Liaison
SelectCare Corporation
01.1994 - 01.1997
Member Service Representative
SelectCare Corporation
01.1991 - 01.1994
Department Assistant to the Finance Department
SelectCare Corporation
01.1989 - 01.1991
Surgical Technology
Baker College
Marketing and Management
Davenport University