Lori Walker-Kennedy
Ortonville,MI
Summary
Manager with 25+ years of experience driving revenue performance growth and service excellence. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets through maximizing team efficiency.. Handled multiple assignments in highly pressured situations and consistently met tight deadlines. Outstanding ability to communicate with all types of people. Highly, organized, dedicated with a positive attitude.
Overview
23
23
years of professional experience
Work History
Store Manager
Big Lots
03.2009 - 03.2022
- Responsible for leading, planning, and directing the entire Store Team.
- Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Utilized company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Took the store from being in the top 200 to the top 20 in Sales from 2010 onward and was number 2 in 2020
District Sales Manager
Big Lots
08.1999 - 03.2009
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached managers and sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked weekly sales to develop detailed reports for store managers and senior leadership,
- Executed proven strategies to hit sales quota and help company achieve goals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Skills
- Team Leadership
- Time Management
- Employee Motivation
- Active Listening and Communication
- Complex Problem-Solving
- Multitasking and Organization
Timeline
Store Manager
Big Lots
03.2009 - 03.2022
District Sales Manager
Big Lots
08.1999 - 03.2009
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