Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lori Wallace

Lori Wallace

Lake City,FL

Summary

Accomplished professional with expertise in conflict resolution and customer relationship management, recognized by FDOC for exceptional service. Proven track record in optimizing processes and enhancing team performance. Adept at strategic planning and data analysis, driving results through effective communication and leadership. Increased customer satisfaction by 20% through innovative solutions and proactive problem-solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Sergeant

FDOC
Lake City, FL
08.2019 - 06.2025
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.

Customer Service Representative

State Of Indiana Bureau Of Motor Vehicles
Fort Wayne, IN
08.2018 - 08.2019
  • Assisted customers with vehicle registration and title transfers.
  • Provided information on licensing requirements and procedures.
  • Handled inquiries via phone, email, and in-person interactions.
  • Processed payments for services and issued receipts promptly.
  • Maintained accurate records of customer transactions and requests.
  • Collaborated with team members to resolve customer issues effectively.
  • Educated customers on state regulations and compliance standards.
  • Trained new staff on customer service protocols and systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Mentored junior team members and managed employee relationships.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.

Owner

Byss, INC
Fort Wayne, IN
02.2013 - 01.2018
  • Managed daily operations and coordinated team activities for smooth workflow.
  • Developed marketing strategies to enhance brand visibility and customer engagement.
  • Oversaw inventory management and ensured optimal stock levels were maintained.
  • Implemented training programs to improve staff skills and service quality.
  • Cultivated relationships with suppliers to secure favorable terms and product availability.
  • Analyzed customer feedback to refine service offerings and enhance satisfaction.
  • Streamlined processes to reduce operational inefficiencies and improve service delivery.
  • Led community outreach initiatives to promote brand awareness and local involvement.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Reviewed legal documents related to business operations.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed policies and procedures for the organization.
  • Led startup and creation of operational procedures and workflow planning.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Collaborated with other owners on joint ventures and shared resources.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Conducted performance reviews for employees on a regular basis.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Executed performance reviews to encourage improved productivity for team members.
  • Organized events such as trade shows and conferences.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed market trends to identify new business opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.

Lead CSR

Verizon Wireless Corporation
Fort Wayne, IN
02.2012 - 02.2017
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Cosmetology Technical Certificate - Hair Cutting, Perming, Color, Nails, Facials

Master's of Cosmetology
Fort Wayne
10-1995

Skills

  • Conflict resolution
  • Customer relationship management
  • Data analysis
  • Project management
  • Process optimization
  • Communication strategies
  • Team leadership
  • Crisis management
  • Policy enforcement
  • Incident reporting
  • Document preparation
  • Training development
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Interpersonal skills
  • Stress management
  • Conflict resolution proficiency
  • Facility maintenance
  • Physical fitness
  • Crisis intervention training
  • Verbal communication
  • Incident investigation
  • Inmate supervision
  • Seize and search protocol
  • Firearms trained
  • Public safety
  • Timekeeping
  • Security protocols
  • Recordkeeping
  • Self-defense tactics
  • Firearms proficiency
  • Patrol procedures
  • Contraband detection
  • Restraint techniques
  • Inmate transportation
  • Trained in self-defense
  • De-escalation techniques
  • Crowd control
  • Records maintenance
  • Detail management
  • Rules of conduct
  • Job assignments
  • Body searches
  • Security procedures
  • Conflict management
  • Offender escort
  • Inmate movement control
  • Inspections
  • Emergency response
  • Administration
  • Surveillance monitoring
  • Staff supervision
  • Inmate transport
  • Work planning
  • Officer training
  • Inventory counting
  • Counseling techniques
  • Rule enforcement
  • Safety protocol enforcement
  • Use of Restraints
  • Treatment delivery
  • Multitasking
  • Administrative procedures
  • Resource management
  • Search and seizure procedures
  • Decision-making
  • Self-defense techniques
  • Task prioritization
  • Adaptability and flexibility
  • Staff training
  • Inmate interviews
  • Behavioral management
  • Investigation techniques
  • Firearms Usage
  • Active listening
  • Teamwork
  • Negotiation skills

Timeline

Sergeant

FDOC
08.2019 - 06.2025

Customer Service Representative

State Of Indiana Bureau Of Motor Vehicles
08.2018 - 08.2019

Owner

Byss, INC
02.2013 - 01.2018

Lead CSR

Verizon Wireless Corporation
02.2012 - 02.2017

Cosmetology Technical Certificate - Hair Cutting, Perming, Color, Nails, Facials

Master's of Cosmetology
Lori Wallace