Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Lori Walthall

Memphis

Summary

I've been working in the device industry my whole life from Memphis TN to New Orleans LA. experienced and certied in all FOH areas including management.

Dedicated professional with several years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.

Hardworking Cocktail Server highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat, and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences.

Friendly cocktail waitress offering several years of superior performance in related roles. Strong knowledge of service industry best practices and bar operations. Energetic and industrious with demonstrated success in building patron rapport to cultivate loyalty and drive sales.

Skilled cocktail waitress with background in high-volume restaurant environments. Possess strong knowledge of mixology, bar equipment, and cocktail presentation with ability to handle multiple tables and tasks simultaneously. Known for abilities in customer service, communication and upselling techniques. Made a significant impact on customer satisfaction and retention rate by providing exceptional dining experiences.

Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Dynamic cocktail waitress offering demonstrated success of driving customer satisfaction in both serving and bartending roles. Highly knowledgeable in craft beer and cocktails demonstrated several years of industry experience. Strong passion for cultivating professional development to create memorable craft cocktail experiences for patrons.

Overview

15
15
years of professional experience
1
1
Certification

Work History

cocktail waitress

southland casino and racing
West Memphis
10.2018 - 11.2021
  • Responsibly made and served drinks to guests in a timely manner
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Monitored guests' consumption levels while serving alcoholic beverages to ensure compliance with state laws.
  • Trained new employees to perform duties.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Kept bar stocked with necessary supplies including glassware, garnishes, ice and liquor.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Stocked service areas with supplies during slow periods.
  • Followed company policies and procedures in regards to health codes and sanitation standards.
  • Processed cash payments, credit cards or other forms of payment efficiently at end of shift.
  • Checked identification of patrons when appropriate before serving alcohol beverages.
  • Provided excellent customer service by anticipating guest needs and responding quickly to requests.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Trained new staff on proper cocktail serving techniques, procedures and etiquette.
  • Utilized problem-solving skills to resolve customer complaints in an efficient manner.
  • Ensured that all drinks were prepared according to standard recipes.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.

bartender

texas roadhouse
Horn Lake
12.2013 - 09.2021
  • Responsibly made and served drinks and food to guest in a timely manner
  • Trainer for new servers and bartenders
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Developed good working relationships with fellow employees through effective communication.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Greeted customers and provided excellent customer service.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Greeted guests with friendliness and professionalism.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Stocked ice bins and coolers as needed throughout shift.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Collected and organized daily till totals and tips.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Poured wine, beer and cocktails for patrons.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Greeted frequent visitors by name and explained new promotions.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Server

Chili's Restaurant Grill & Bar
Southaven
04.2017 - 09.2019
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.

AM manager

Nawlins entertainment group
New Orleans
02.2007 - 04.2014
  • End of shift reports, safe drops, bank deposits, checked entertainers in and out, collected house fees and made sure to meet the quota each day
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Ensured compliance with industry regulations and company policies.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Directed recruitment, hiring, and training of new staff members.
  • Provided leadership during times of organizational change or crisis situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Ensured compliance with regulatory requirements and industry standards.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed risk by developing and implementing effective risk management strategies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma/GED -

Skills

  • Cocktail preparation
  • Mixology techniques
  • Alcohol compliance
  • Customer service
  • Point of sale
  • Inventory management
  • Cash handling
  • Menu knowledge
  • Employee training
  • Conflict resolution
  • Effective communication
  • Time management
  • Team collaboration
  • Sales promotion
  • Health regulations
  • Conflict and complaint resolution
  • Meal recommendations
  • Food and beverage upselling

Certification

  • MSTIPS CERTIFIED
  • TN ABC CARD
  • SERVE SAFE CERTIFICATE

Timeline

cocktail waitress

southland casino and racing
10.2018 - 11.2021

Server

Chili's Restaurant Grill & Bar
04.2017 - 09.2019

bartender

texas roadhouse
12.2013 - 09.2021

AM manager

Nawlins entertainment group
02.2007 - 04.2014

High School Diploma/GED -

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Lori Walthall