Lori Watt

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained professional and welcoming environment for clients, contributing to overall positive experience.
• Responded to inquiries from callers seeking information.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Reviewed and updated customer information in database for accuracy.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
• Supported staff members with administrative tasks, improving productivity across various departments.
• Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
• Updated client databases regularly while maintaining accuracy in contact details comprehensively.
• Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
• Provided training support for new hires, contributing to their successful integration into the team environment.
• Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
• Provided clerical support, addressing routine, and special requirements.
• Assisted with event coordination, ensuring successful execution of internal and external events.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Trained and supervised employees on office policies and procedures.
• Volunteered to help with special projects of varying degrees of complexity.

Management of daily function of store.

• Completed store opening and closing procedures and balanced tills.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
• Established positive rapport with customers and staff members alike through strong communication skills.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Developed and implemented new processes and procedures to streamline operations.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Processing orders and insurance for Pediatric pulmonary supplies and equipment.

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.