Lori Wenger
Denton,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
General Manager
RLLCS, LLC
Odessa, TX
03.2012 - 07.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored staff performance and addressed issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Skills
- Guest Relations Management
- Community Relations
- Guest Experiences
- VIP Services
- Employee Scheduling
- Maintenance Coordination
- Accounts Receivable
- Budget Management
- Property Marketing
- Property Inspections
- Dispute Handling
- Administrative Leadership
- Grounds and Facility Inspection
- Creative and Adaptable
Timeline
General Manager
RLLCS, LLC
03.2012 - 07.2020