Lori West
Seattle,WA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
31
31
years of professional experience
Work History
Store Manager
Saks OFF 5TH
Seattle, WA
06.2019 - 08.2024
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Store Manager
The Childrens's Place
Seattle, WA
09.2017 - 06.2019
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
Sales Manager
Macys Department Store
Seattle, WA
10.2006 - 02.2017
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
Store Manager
Marshalls
Seattle, WA
02.1994 - 02.2004
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Education
Ballard High School
Seattle, WA06-1987
Skills
- Risk Management
- Payroll Management
- Retail Inventory Management
- Project Management
- Customer Service Management
- Operations Management
Timeline
Store Manager
Saks OFF 5TH
06.2019 - 08.2024
Store Manager
The Childrens's Place
09.2017 - 06.2019
Sales Manager
Macys Department Store
10.2006 - 02.2017
Store Manager
Marshalls
02.1994 - 02.2004
Ballard High School
Similar Profiles
YATNAIRA RIVERA RAMíREZYATNAIRA RIVERA RAMíREZ
HR Generalist at Saks Global- Saks Off 5th PADC DistributionHR Generalist at Saks Global- Saks Off 5th PADC Distribution
Sage ChristoffersonSage Christofferson
Sales Associate at Saks OFF 5THSales Associate at Saks OFF 5TH
Kaylin ParkerKaylin Parker
Sales Associate at Saks OFF 5THSales Associate at Saks OFF 5TH
Maria CadoganMaria Cadogan
Inventory Control Specialist at Saks OFF 5THInventory Control Specialist at Saks OFF 5TH
Kassandra WeeksKassandra Weeks
Admissions Attendant at Woodland Park ZooAdmissions Attendant at Woodland Park Zoo