Lori Westin
Carbon Hill,AL
Summary
Experienced with patient care, clinical procedures, and medical documentation. Utilizes medical knowledge to support healthcare teams effectively. Strong understanding of patient needs and medical protocols, ensuring high standards of care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Cary Medical Group
02.2023 - 08.2023
- Used Allscripts EHR
- Obtained patient vitals including manual BP, oxygen sat and pulse rate
- Performed patient assessments
- Performed EKGs
- High volume patient load
- Communicated clearly and recorded reason for visit and medical history with accuracy.
- Performed Covid, Strep, Flu and other tests deemed necessary.
- Administer injections.
- Medication refill
- Schedule appts
- Stock exam rooms
- Any other duties requested by Physician.
- Medication reconciliation
Clinical Medical Assistant
Cary Cardiology
06.2022 - 11.2022
- Used EHR system
- Obtained patient vitals including manual BP, oxygen sat and pulse rate
- Performed patient assessments
- Performed EKGs
- High volume patient load
- Communicated clearly and recorded reason for visit and medical history with accuracy.
- Medication reconciliation
Medical Asst - Covid Testing Tech
Curative
01.2022 - 04.2022
- Data entry
- Created PT appointments
- Walked PT through the testing process.
- Made sure everything was done correctly
- Made sure tests are sealed and ready to be sent to lab.
Medical Assistant
AnyPlaceMD / WakeMed infusion clinic
11.2021 - 01.2022
- Admit patients for infusion
- Admission vitals
- Set up for infusion
- Asst Nurses when needed
- Observe patients after infusion
- Discharge vitals
- Epic EHR
- Medication reconciliation
Office Manager/ MA
Urgent Care and Primary care
12.2020 - 11.2021
- Oversee medical service activities and personnel
- Plan and coordinate patient schedules
- Keep budget in check
- Order medical and office supplies
- Design and implement office policies and procedures
- Supervise and lead office staff
- Oversee and manage all paperwork for patient care, medical compliance and all levels of reporting
- Ensure positive collaboration between doctors and nurses
- Supervise cleaning staff and coordinate maintenance activities when needed
- Arrange informational materials for patients
- Keep inventory records
- Ensure adherence to healthcare laws, rules and regulations
- Conduct covid testing, strep, Mono, flu test as needed.
- Administer Injections as needed
- Triage patient upon arrival
- Used ReliMed EHR
- Processed deposits, billing and collections on a daily basis
- Processed payments
- Managed team responsibilities
- Hired and mentored employees
- Processed mail
- Responsible for outgoing communications
Mental Health Technician
Strategic Behavioral Health
08.2017 - 07.2021
- As an MHT I work under the direction of the Dr and /or Therapist in coordinating mental health care services, assisting in patient assessment, monitoring and documenting care, escorting patients and identifying the personal needs of patients.
Customer Service Representative
The Pet Pantry
07.2016 - 08.2017
- Answering phones, emails, processing orders, data entry, 10 key.
- Quickbooks, MIVA, Outlook and Word.
- Mapping and creating maps and dispatching drivers, giving ETA to customers if needed.
Administrative Assistant
Development Capital
02.2009 - 09.2014
- Provided clerical in nature assistance to office staff
- Coordinated events and travel
- Perform internet marketing research
- Quarterly financial compliance with QuickBooks
- Data Entry
- Order replacement office equipment and scheduled maintenance
- Assistant to the company president
Office Manager/ MA
Jetty Psychiatry
11.2005 - 02.2009
- Assist physician while seeing patients, including escorting patients to the exam room and taking vitals
- Responsible for scheduling outside testing or appointments for patients
- Maintain patient charts
- Drug screening/specimen collection
- Other duties as assigned; such as cleaning and stocking exam rooms and pre-authorizing procedures and medications.
Store Manager
Wags To Riches
09.2002 - 11.2005
- Retail
- Processed customer calls and engaged with positive interactions
- Met goals for sales of products and services
- Provided store management and scheduling
- Handled customer inquiries and complaints
- Achieved sales goals
- Monitored and ordered supplies
- Responsible for budget management
- Regularly supervised a crew of 20
- Trained, developed, and managed store employees
- Developed a productive team environment
- Completed performance reviews
- Processed associates and team members time cards
- Opened and closed the store at end of shift
- Inventory control
Education
High school or equivalent -
Aurora Christian Academy
Aurora CO05.1988
Skills
- Accurate data entry
- Skilled in Excel functions
- Skilled in Outlook management
- Skilled in utilizing QuickBooks software
- Experienced in Microsoft Word
- Mental health support
- CPR trained professional
- Microsoft Office
- Microsoft Excel
- Effective organizational skills
- Front desk management
- Documentation management
- Powerpoint
- Support resolution skills
- CSR
- Client relations management
- Customer Care
- Vital Signs Experience
- Healthcare administrative experience
- Proficient in EMR software
- Effective communication
- Proficient in medical vocabulary
- Computer Skills
- Conflict resolution skills
- Routing
- Clerical Experience
- Effective time management
- Insurance coverage confirmation
- Staff management expertise
- Team leadership
- Trauma informed care
- Crisis Intervention
- Windows
- Medical Receptionist
- Mental health support
- Medical Scheduling
- Patient record management
- Accurate data entry
- HIPAA compliance knowledge
- Typing
- Hospital Experience
- Supervising Experience
- Proven experience in assistant management
- ICD-10
- Office Management
- Crisis Intervention (3 years)
- Triage
- Case Management
- Management Experience (9 years)
- Training & Development (9 years)
- Call Center
- Computer literacy
- English proficiency
- Microsoft Word
- Front desk
- CRM software
- Continuous improvement
- Microsoft Outlook
- Retail management
- Inventory Control (10 years)
- Medical office management
- Medical billing
- Processing payments (4 years)
- Multi-line phone systems
- Experience Administering Injections
- Patient Care
- Primary care
- Medical collection
- Laboratory Experience
- ICD-9
- CPT Coding
- Filing
- Leadership
- Proficient in ReliMed EMR
- Compulink EMR
- Epic EMR proficiency
- Comprehensive knowledge of anatomy
- EMR systems
- Medical records
- Medical terminology
- Supervising experience
- Customer service
- Thorough document evaluation
- Clerical experience
- Vital signs
- Office management
- Epic
- Word processing
- Healthcare management
- Interviewing
- Training & development
- Cash handling
- Google Docs
- Time allocation management
- Quality assurance
- Blood pressure monitoring
- Vital signs monitoring
- HIPAA compliance
- Patient confidentiality
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Patient scheduling
- Immunization administration
- Insurance verification
- Specimen collection
- Autoclave operation
- Document filing
- Healthcare ethical standards
- Preventive care
- Geriatric care
- Inventory management
- Drug screening
- Injection administration
- Needs assessment
- Urinalysis procedures
- Glucose testing
- Vital signs measurement
- Reliable team player
- Direct patient care
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Specimen labeling
- CPR
- Responsive to change
- Patient assessments
- Insurance authorizations
- Electronic medical records
Certification
- Driver's License
- AED Certification May 2023 to May 2025
- CPR Certification May 2023 to May 2025
- BLS Certification May 2023 to May 2025
Languages
English
Full Professional
Timeline
Clinical Medical Assistant
Cary Medical Group
02.2023 - 08.2023
Clinical Medical Assistant
Cary Cardiology
06.2022 - 11.2022
Medical Asst - Covid Testing Tech
Curative
01.2022 - 04.2022
Medical Assistant
AnyPlaceMD / WakeMed infusion clinic
11.2021 - 01.2022
Office Manager/ MA
Urgent Care and Primary care
12.2020 - 11.2021
Mental Health Technician
Strategic Behavioral Health
08.2017 - 07.2021
Customer Service Representative
The Pet Pantry
07.2016 - 08.2017
Administrative Assistant
Development Capital
02.2009 - 09.2014
Office Manager/ MA
Jetty Psychiatry
11.2005 - 02.2009
Store Manager
Wags To Riches
09.2002 - 11.2005
High school or equivalent -
Aurora Christian Academy
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