Lori Westlund
Pequot Lakes,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
PROGRAM SPECIALIST
ACSI - CHILDREN'S TUITION FUND
05.2021 - 02.2024
- Responsible for facilitating tax credit scholarship programs in Illinois, Rhode Island, and Virginia
- Communicating with families, schools, and contributors
- Review applications to determine eligibility
- Award scholarships
- Submit yearly renewal of SGO (Scholarship Granting Organization) status in each state
- Submit yearly state report (for each state) to include detailed information regarding scholarship recipients
- Process contributions and report them to individual states
- Disburse funds to individual schools when needed
- Developed and maintained accurate records of programs and services.
- Recruit new schools to participate in their state's program
- Educate schools on tax credit programs in their state
- Teams (or Zoom) calls with Heads of School or School Boards
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Created and delivered program training and education to keep participants knowledgeable about program and provide the necessary skills to participate productively.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
PATIENT ACCESS SPECIALIST
CRMC
06.2020 - 05.2021
- Responsible for accurately scheduling, obtaining/verifying patient information, and appropriate documentation, and serving as the communication link between patient, provider, and other clinic departments or agencies involved in the patient's care.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Trained new staff on filing, phone etiquette, and other office duties.
- Contacted insurance companies for patient medical billing operations.
FREELANCE SPORTS PHOTOGRAPHER
SELF EMPLOYED
02.2009 - 03.2020
- Self-employed sports photographer.
- Coordinated team and individual photo sessions for local youth and school sports teams
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Digitally edited photos to enhance appearance.
- Strengthened brand reputation through positive word-of-mouth referrals from satisfied customers.
REGISTRAR
PEQUOT LAKES HIGH SCHOOL
01.2013 - 08.2019
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Assist school counselor with building the master schedule and creating student schedules
- Collaborated with academic departments to ensure course availability, meeting student needs and institutional goals.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Maintain student records in Skyward and process reports
- Process applications and assist with coordination of our College in the Schools Program and PSEO students
- Implemented effective communication strategies to keep students informed about important deadlines, policies, and updates related to their enrollment status.
- Provided essential support during graduation ceremonies, ensuring smooth execution of events and accurate awarding of degrees.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Process and submit transcripts to colleges and scholarship committees
- Assist with testing responsibilities (i.e
- Accuplacer, PSAT, ASVAB)
- Maintain guidance and athletic webpages
- Data collection and submission for Minnesota Common Course Catalogue
- Coordinate scholarship applications, materials, and annual Senior Awards Banquet
- Assist with coordination of 504 plans
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Scheduling appointments
- Updated computer system with latest information to keep records current and accurate.
- Assist Athletic Director with various tasks.
HEALTH UNIT COORDINATOR
LAKEWOOD HEALTH
07.2010 - 08.2011
- Coordinating flow of care for patients in the hospital
- Transcribed physician orders accurately and alerted nurses to new orders, single orders, and stat medications.
- Communicate admissions, discharges, and transfers to appropriate departments
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment
- Responded to patient call lights to expedite appropriate follow-through.
- Worked well in a team setting, providing support and guidance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
RETAIL STORE OWNER
ONCE UPON A PAGE
09.2003 - 09.2010
- Customer service in a scrapbook retail storefront
- Customer education
- Manage financial records for the business
- Maintain and order product inventory with point of sale system (Quickbooks)
- Trained and guided team members to maintain high productivity and performance metrics.
- Put together realistic budgets based on costs and fees for successfully operating the business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time retail trends.
HEALTH UNIT COORDINATOR
FAIRVIEW HOSPITALS
01.1998 - 05.2003
- Coordinating the flow of care for patients in the Emergency Room
- Transcribe, communicate, and coordinate physician's orders
- Communicate admissions, discharges, and transfers to appropriate departments
- Assembled and maintained patient medical records and other documents related to patient care.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Responded to patient call lights to expedite appropriate follow-through.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
PHYSICIAN'S SECRETARY
MPLS CLINIC OF NEUROLOGY
10.1994 - 11.1998
- Handled daily scheduling tasks and provided administrative support for Dr. John Trusheim (and others as needed)
- Handled sensitive medical information discreetly, maintaining confidentiality when managing medical files
- Coordinate insurance pre-authorization and claims
- Schedule and follow up of diagnostic testing.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
HOSPITAL CORPSMAN
UNITED STATES NAVY
04.1992 - 04.1994
- Active Duty Service Member
- Served in a medical clinic on Camp LeJeune Marine Corps Base
- Basic patient care and administrative duties in an outpatient clinic.
- Assisted with lifting and moving patients.
- Performed basic laboratory tests and collected specimens for further analysis.
- Supported medical staff in providing patient care in high-demand clinic environment.
- Collaborated with medical doctors and other healthcare professionals.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Conducted patient intake and triage procedures.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
Education
Some College (No Degree) - Project Management
GRAND CANYON UNIVERSITY
PhoenixBASIC TRAINING AND HOSPITAL CORPSMAN SCHOOL -
UNITED STATES NAVY
06.1992
Some College (No Degree) - General Studies, Accounting
NORMANDALE COMMUNITY COLLEGE
BloomingtonSome College (No Degree) - General Studies
LIBERTY UNIVERSITY
LynchburgHigh School Diploma -
BURNSVILLE HIGH SCHOOL
Burnsville06.1990
Skills
- Data Confidentiality
- Microsoft Office Suite
- Program coordination
- Data management familiarity
- Attention to Detail
- Multi-tasking efficiently
- Office Administration
- Strategic Planning
- Customer Service
- Report Preparation
- Program Management
- Collaboration and Teamwork
Hobbies and Interests
Traveling, Reading, Sewing, Knitting, Paper Crafting, Missions, Spending time with family
Timeline
PROGRAM SPECIALIST
ACSI - CHILDREN'S TUITION FUND
05.2021 - 02.2024
PATIENT ACCESS SPECIALIST
CRMC
06.2020 - 05.2021
REGISTRAR
PEQUOT LAKES HIGH SCHOOL
01.2013 - 08.2019
HEALTH UNIT COORDINATOR
LAKEWOOD HEALTH
07.2010 - 08.2011
FREELANCE SPORTS PHOTOGRAPHER
SELF EMPLOYED
02.2009 - 03.2020
RETAIL STORE OWNER
ONCE UPON A PAGE
09.2003 - 09.2010
HEALTH UNIT COORDINATOR
FAIRVIEW HOSPITALS
01.1998 - 05.2003
PHYSICIAN'S SECRETARY
MPLS CLINIC OF NEUROLOGY
10.1994 - 11.1998
HOSPITAL CORPSMAN
UNITED STATES NAVY
04.1992 - 04.1994
Some College (No Degree) - Project Management
GRAND CANYON UNIVERSITY
BASIC TRAINING AND HOSPITAL CORPSMAN SCHOOL -
UNITED STATES NAVY
Some College (No Degree) - General Studies, Accounting
NORMANDALE COMMUNITY COLLEGE
Some College (No Degree) - General Studies
LIBERTY UNIVERSITY
High School Diploma -
BURNSVILLE HIGH SCHOOL