Lori Whitney
Niles,Ohio
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Diligent Desired Position with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Stop & Go
Toledo, OH
07.2023 - 10.2025
- Directed daily operations to enhance efficiency and streamline processes.
- Developed and implemented standard operating procedures for improved team performance.
- Analyzed operational data to identify trends and inform decision-making strategies.
- Managed staff schedules, optimizing resource allocation across departments.
- Trained new employees on company policies and operational best practices.
- Oversaw inventory management systems, ensuring accurate stock levels and order fulfillment.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Team Leader Manager
Meijer
Belleville, MI
02.2023 - 07.2023
- Supervised team operations to ensure efficient workflow and high-quality customer service.
- Trained new team members on store policies, procedures, and safety protocols.
- Coordinated daily schedules to optimize staffing levels during peak hours.
- Monitored inventory levels and assisted in restocking products to maintain availability.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Implemented best practices for maintaining cleanliness and organization throughout the store.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Merchandising Assistant Store Manager
Lowes Home Improvment
Toledo, OH
02.2022 - 06.2023
- Coordinated merchandising strategies to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends and optimize inventory levels.
- Assisted in training team members on merchandising best practices and product knowledge.
- Developed promotional displays to drive foot traffic and increase sales performance.
Assistant Store Manager
Walmart
Toledo, OH , Taylor, MI, Pasadena, Tx
07.2014 - 01.2022
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and best practices.
- Assisted in inventory management, implementing processes to reduce shrinkage.
- Developed promotional displays, enhancing product visibility and driving sales growth.
Police Dispatcher
City Of Bowling Green, Ohio
Bowling Green, OH
02.1997 - 02.2012
- Coordinated emergency responses among law enforcement and medical services to ensure public safety.
- Monitored incoming calls and dispatched appropriate units efficiently during high-pressure situations.
- Maintained detailed logs of incidents, ensuring accurate documentation for future reference and analysis.
- Trained new dispatchers on protocols, systems, and effective communication techniques to improve team performance.
- Collaborated with local agencies to develop training materials that improved inter-agency communication and coordination.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
Education
Associate of Arts - Criminal Justice
Henry Ford College
Dearborn, MI06.1988
High School Diploma - College Prep
Huron High School
New Boston, MI06.1985
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Training and coaching
Team leadership
Time management
Customer relations
Inventory control
Customer relationship management
Employee scheduling
Verbal and written communication
P&L management
Motivation
Schedule management
Labor cost controls
Customer retention
Certification
Food Safety Manager
Timeline
General Manager
Stop & Go
07.2023 - 10.2025
Team Leader Manager
Meijer
02.2023 - 07.2023
Merchandising Assistant Store Manager
Lowes Home Improvment
02.2022 - 06.2023
Assistant Store Manager
Walmart
07.2014 - 01.2022
Police Dispatcher
City Of Bowling Green, Ohio
02.1997 - 02.2012
Associate of Arts - Criminal Justice
Henry Ford College
High School Diploma - College Prep
Huron High School