Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Generic

Lori Wilcox

Scale House Operations Supervisor
Mabelvale,AR

Summary

Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

32
32
years of professional experience

Work History

Scale House Operations Supervisor

City of Little Rock - Public Works - Solid Waste
04.2005 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Reduced waste and optimized resource allocation with revamped inventory control system.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Completed bi-weekly payroll for [Number] employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Achieved significant cost savings with thorough vendor contract negotiations.
  • Conducted comprehensive market analysis to inform strategic operational adjustments, staying ahead of industry trends.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Facilitated seamless communication channels between departments, improving coordination and project outcomes.
  • Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
  • Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
  • Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.

Fingerprint Supervisor

Arkansas State Police
11.1993 - 04.2005
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Education

No Degree - Basic Courses

University of Arkansas Little Rock
Little Rock, AR

GED -

Sheridan High School
Sheridan, AR
11-1988

Skills

  • Employee supervision
  • Decision-making
  • Data entry
  • Customer service
  • Microsoft office
  • Staff training
  • Scheduling
  • Handling complaints
  • Documentation and recordkeeping
  • Office management
  • Documentation and control
  • Staff scheduling
  • Administration and operations
  • Report writing
  • Staff management
  • Report preparation
  • Phone and email etiquette
  • Payroll and budgeting
  • Policy and procedure modification
  • Database administration
  • Business administration
  • Administrative management
  • Bookkeeping
  • Financial reporting
  • Team Training
  • Customer relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Important To Me

Flexible work hoursWork from home optionPaid time off

Timeline

Scale House Operations Supervisor

City of Little Rock - Public Works - Solid Waste
04.2005 - Current

Fingerprint Supervisor

Arkansas State Police
11.1993 - 04.2005

No Degree - Basic Courses

University of Arkansas Little Rock

GED -

Sheridan High School

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Lori WilcoxScale House Operations Supervisor