Lori Williams
Warwick,RI
Summary
Advanced Operations Manager offering over 20 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Group Operations Manager
Citizens Bank, NA
East Providence, Rhode Island
06.1999 - 07.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Managed 75 + team members across 12 departments, resulting in approximate $ 2 million reduction in annual corporate expense
Education
High School Diploma -
Pilgrim High School
Warwick, RI06.1976
Community College of RI
Warwick, RI07.2005
Business Management
Bryant University
Smithfield, RI01.2007
Skills
- Problem Anticipation and Resolution
- Administrative Management
- Sales Tracking
- Employee Motivation
- Verbal and Written Communication
- Budget Control
- Financial Statement Review
- Customer Service Management
Certification
- Black Belt Six Sigma
Timeline
Group Operations Manager
Citizens Bank, NA
06.1999 - 07.2021
High School Diploma -
Pilgrim High School
Community College of RI
Business Management
Bryant University