Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lori Williams

Orlando,FL

Summary

Executive Summary Highly motivated and results-driven executive with over 28 years of experience in the insurance industry. Proven track record in leading large teams, spearheading strategic initiatives, and driving enterprise projects. Skilled in optimizing operations and delivering sustained revenue growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Vice President

Farmers Insurance
01.2012 - 09.2023
  • Managed and mentored more than 300 staff members at various levels
  • Led multiple enterprise-level projects, ensuring timely and successful completion
  • Co-led Diversity, Equity, Inclusion, and Belonging (DEIB) efforts with the organisation
  • Demonstrated proficient leadership skills to motivate employees and build competent teams
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols
  • Clarified roles, responsibilities and expectations of staff
  • Collaborated with senior executive management to develop strategic initiatives and long-term goals
  • Identified opportunities to improve business process flows and productivity
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect
  • Evaluated product development strategies and prepared alternative approaches to goal achievement
  • Monitored industry trends, keeping current on latest changes and competition in industry
  • Established performance goals for department and outlined processes for achievement
  • Established performance goals for department and provided methods for reaching milestones
  • Monitored key business risks and established risk management procedures
  • Initiated strategy to drive company growth and increase market share and profitability
  • Created succession plans to provide continuity of operations during leadership transitions
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations
  • Managed financial, operational and human resources to optimize business performance
  • Established and maintained strong relationships with customers, vendors and strategic partners

Vice President

Zurich Insurance Services
01.1999 - 01.2012
  • Held multiple leadership roles across various departments
  • Developed and executed strategic initiatives resulting in significant cost savings and revenue growth
  • Oversaw complex enterprise projects from conceptualization to implementation
  • Implemented efficiency measures, enhancing productivity by 20%.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols
  • Clarified roles, responsibilities and expectations of staff
  • Collaborated with senior management to develop strategic initiatives and long term goals
  • Monitored key business risks and established risk management procedures
  • Oversaw business-wide changes to modernize procedures and organization
  • Cultivated company-wide culture of innovation and collaboration
  • Communicated business performance, forecasts and strategies to investors and shareholders
  • Directed technological improvements, reducing waste and business bottlenecks

Director of Commercial Billing

01.1995 - 01.1999
  • Directed commercial billing operations, leading strategy for overall department
  • Responsible for staff recruitment, training, and performance reviews
  • Initiated and managed enterprise-level projects aimed at improving operational efficiencies
  • Developed KPIs and metrics to measure departmental success and make data-driven decisions.
  • Complied with established internal controls and policies
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
  • Established internal audit procedures to validate and improve accuracy of financial reporting

Education

Bachelor of Science -

Morgan State University,
Baltimore, MD

Some College (No Degree) -

UCLA Anderson School of Business
City Of Los Angeles, CA

MBA - MBA

University of Phoenix
Tempe, AZ
04.2024

Skills

  • Process Improvement
  • Account Management
  • Analytical and Critical Thinker
  • Commercial Litigation
  • Conflict Resolution
  • Adaptable and Flexible
  • Critical Thinking
  • Executive Leadership
  • Recruiting and Hiring
  • Presentations
  • Capital Expenditure Planning
  • Corporate Strategy and Development
  • Coaching and Mentoring
  • Departmental Coordination
  • Budgeting and Forecasting
  • Strategic Planning
  • Expectation Management
  • Team Engagement
  • Budget Oversight
  • People and Culture
  • Performance Monitoring and Evaluation
  • Leadership and People Development
  • Results Orientation
  • Management Team Leadership
  • Okrs and KPIs
  • Staff Training
  • Public Speaking
  • Mentoring
  • Customer and Employee Rapport

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Vice President

Farmers Insurance
01.2012 - 09.2023

Vice President

Zurich Insurance Services
01.1999 - 01.2012

Director of Commercial Billing

01.1995 - 01.1999

Bachelor of Science -

Morgan State University,

Some College (No Degree) -

UCLA Anderson School of Business

MBA - MBA

University of Phoenix

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Lori Williams