Summary
Overview
Work History
Education
References
Timeline
Generic

Lori Williams

Portland,Or

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

31
31
years of professional experience

Work History

Mobile Housing Retention Specialist

Sunstone Way
12.2023 - 08.2024
  • Used a strengths-based, participant-centered lens to work with individuals who have recently moved from shelter to housing. Met regularly with each individual on caseload and conducted regular home visits.
  • Assisted individuals and households through the process of stabilizing into housing and building towards sustainability. Requested Client Assistance Funds via the CAF process. Completed payments for participants utilizing support for utility bills or rental payments.
  • Worked with the individuals to identify needs and barriers to maintaining housing including basic needs, access to healthcare and mental health services, assistance with interpersonal skills, improved financial ability, access to employment services and/or access to substance use services.
  • Created and regularly reviewed individual service plans for each participant on caseload. Worked with individuals on caseload to educate them on tenant rights and responsibilities by providing eviction prevention and housing stability counseling in accordance with service plan goals.
  • Maintained good working rapport with property managers and landlords. Problem solved with Property Managers, landlords and with the individuals to address any issues that could impact housing stability.
  • Ensured all documentation is effectively maintained
  • Housed 51 participants from shelters into permanent housing within 90 days

Practitioner Care Coordinator

Urban Alchemy
05.2023 - 12.2023
  • Ensured all interactions with guests are people-centered, solution-focused, and strengths-based
  • Used the principles of harm reduction, trauma-informed care, and housing first when interacting with guests Utilization of systems and tools such as HMIS, to ensure compliance with data standards and record- keeping as required.
  • Practiced self-awareness and cultural humility as member of diverse team; while being conscientious and sensitive to power and other interpersonal dynamics with other team members. Built positive relationships and trust with housed and unhoused community members
  • Engaged with individuals in distress, assess the cause, and used strategies to de-escalate the various situations. Performed wellness checks for guests that required close attention for over-dose prevention
  • Worked with guests to complete assessments, identify strengths and resources, and set goals Coordinated and monitored referrals to benefits, entitlements, health care, immigration services, employment opportunities, and other community services
  • Coordinated with medical professionals and connect guests with crisis support services. Engaged guest to build a housing service plan and help them set attainable goals
  • Assisted guests with attaining correct documentation in preparation for permanent housing. Helped guests navigate the process of applying for and securing permanent housing.
  • Set up individual files for new guest and ensured documents were secure and HIPPA guidelines followed. Effectively used computer systems and tools such as HMIS.

Case Manager

Through the Storm Counseling
06.2014 - 09.2016
  • Case Management and Crisis Intervention; utilizing a strength-based model.
  • Screened evaluated and facilitated referrals to community agencies. Provided direct consultation to DHS branches.
  • Program development, maintenance of records and evaluation of progress
  • Consulted school, treatment providers and other social service agencies.
  • Facilitated Alcohol and Drug prevention groups.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements per HIPPA.
  • Conducted thorough assessments, clients situations, identifying issues, goals, and necessary interventions. Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

In Home Safety and Reunification Service Provider (ISRS)/ First Contact Worker

Give Us This Day Inc.
06.2013 - 05.2014
  • Provided direct consultation to DHS branches
  • Maintained on-site office hours at Alberta DHS branch
  • Domestic Abuse, Parenting and Anger Management Education
  • Substance Abuse and Addiction Services
  • Culturally & Gender Specific Services
  • Family Mentoring Group, Individual and Family Counseling Economic Awareness and Planning Management.
  • Helped clients with trauma informed services, ensuring high levels of satisfaction and loyalty
  • Trained new team members on company protocols and best practices, contributing to overall team success and productivity
  • Worked with clients to maximize individual success and prevention of the removal of their child(ren)
  • Maintained detailed records of client interactions, tracking progress over time and using data to inform future decision making and status of the child to remain in the home
  • Utilized advanced problem-solving skills when troubleshooting complex issues during assessment of child's placement

Foster Parent for Special needs youth

Department of Human Services/Child Welfare, Maple Star and Give Us This Day
06.1993 - 05.2013
  • Provided the child's basic physical and emotional needs like a biological child
  • Monitored school attendance, progress, notes, special needs and accomplishments
  • Attended to medical and dental needs, including regular checkups and special needs
  • Helped with the grieving/adjustment process that accompanies removal from their own home.

Case Manager 2

Multnomah County Aging & Disability Services
01.2005 - 03.2007
  • Determined financial and service eligibility
  • Gathered and recorded medical, psychological, social, and historical information
  • Developed and coordinated resources to provide clients with needed services
  • Facilitated placement into vocational, residential, and educational services
  • Developed and completed the Individual Rehabilitation Plans.

Family Intervention Specialist

Multnomah County Touchstone Program
09.1998 - 11.2004
  • Case Management and crisis intervention, utilizing a strength-base model
  • Screened, evaluated and facilitated referrals to community agencies
  • Program development, maintained records and evaluation of progress
  • Consulted school, treatment providers and other social service agencies
  • Facilitated Alcohol and Drug prevention groups.

Case Manager

Legacy Emmanuel- Project Network/Dada Kidogo
07.1996 - 08.1998
  • Assisted the Qualified Mental Health Family Therapist
  • Provided screening, assessments and evaluations
  • Designed, developed, planned and implemented prevention programs
  • Completed outreach to schools, Department of Human Services/Child Protective and Juvenile Justice probation officers in the community.

Juvenile Group Worker

Juvenile Justice Division (JDH)
07.1993 - 11.1996
  • Supervised juvenile delinquents in detention
  • Provided behavior summations and facilitated skill building groups
  • Maintained safety and security and crisis Interventions
  • Conducted home visits.

Education

QMHA- Qualified Mental Health Associate

Qualified Mental Health Associate (QMHA)
Portland, OR
07.2024

Certified Recovery Mentor - Certified Recovery Mentor

Certified Recovery Mentor- CRM
Portland, OR
06.2023

Bachelor of Arts - Liberal Studies

Portland State University
Portland, OR
12.2008

Associate of Applied Science - General Studies

Portland Community College
Portland, OR
06.1993

Certification of Completion - Alcohol And Drug Counseling/High School Completion

Portland Community College
Portland, OR
06.1993

References

Available upon request

Timeline

Mobile Housing Retention Specialist

Sunstone Way
12.2023 - 08.2024

Practitioner Care Coordinator

Urban Alchemy
05.2023 - 12.2023

Case Manager

Through the Storm Counseling
06.2014 - 09.2016

In Home Safety and Reunification Service Provider (ISRS)/ First Contact Worker

Give Us This Day Inc.
06.2013 - 05.2014

Case Manager 2

Multnomah County Aging & Disability Services
01.2005 - 03.2007

Family Intervention Specialist

Multnomah County Touchstone Program
09.1998 - 11.2004

Case Manager

Legacy Emmanuel- Project Network/Dada Kidogo
07.1996 - 08.1998

Juvenile Group Worker

Juvenile Justice Division (JDH)
07.1993 - 11.1996

Foster Parent for Special needs youth

Department of Human Services/Child Welfare, Maple Star and Give Us This Day
06.1993 - 05.2013

QMHA- Qualified Mental Health Associate

Qualified Mental Health Associate (QMHA)

Certified Recovery Mentor - Certified Recovery Mentor

Certified Recovery Mentor- CRM

Bachelor of Arts - Liberal Studies

Portland State University

Associate of Applied Science - General Studies

Portland Community College

Certification of Completion - Alcohol And Drug Counseling/High School Completion

Portland Community College

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