Lori Wilson
Summary
Dedicated Office Manager and Insurance Billing Specialist with experience in handling a wide range of administrative tasks, including increasing office productivity, insurance billing, and accounts receivable.
Overview
24
24
years of professional experience
Work History
Dental Billing Specialist
Mockingbird Medical and Dental Billing
01.2022 - Current
- Developed efficient billing processes for faster insurance claim submissions, reducing errors and speeding up reimbursement times.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
Office Manager
SLC Dental
02.2022 - 10.2023
- Responsible for overseeing busy dental practice consisting of 2 Doctors, 2 Hygienists, 8 Assistants, and 3 Front
- Administrators
- Presented all full mouth treatment plans, including All-on-4 cases
- Facilitated patients with 3rd party financing as well as setting up all in house finance plans
- Verified insurance and entered payments
- Ran reports and presented to doctors as needed
- Handled accounts receivable and payable.
Front Office Manager
Central Davis Dental
01.2021 - 02.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created and presented weekly reports.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Insurance Coordinator
Creek Road Dental Care
01.2019 - 01.2021
- Also presented treatment plans and scheduled patients for treatment
- Verified insurance and communicated coverage to staff and patients.
- Filed and tracked insurance claims and communicated claims status to patients.
- Negotiated with insurance carriers to secure competitive rates for clients, enhancing customer satisfaction.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
Office Manager
Platinum Dental Care
03.2018 - 01.2019
- Responsible for all treatment plan presentation, insurance verification and payments, scheduling patients andanswering phones
- Also presented monthly financial reports to Regional Manager.
Office Manager
Natural Smiles Dentistry
08.2008 - 02.2018
- For busy 2 Doctor practice
- Responsible for all insurance, accounts receivable, presenting treatmentand scheduling patients
- Presented monthly financial reports
- Managed 10+ employees.
Dental Assistant
Dr Debbie Ashida
03.2001 - 04.2006
Skills
- Proficient with dental software
- Open Dental
- Dentrix
- Dentrix Ascend
- Eaglesoft
- Knowledgeable in dentistry
- Multitasker
Accomplishments
Received certificate of completion from The Closing Institute 07/2022
Timeline
Office Manager
SLC Dental
02.2022 - 10.2023
Dental Billing Specialist
Mockingbird Medical and Dental Billing
01.2022 - Current
Front Office Manager
Central Davis Dental
01.2021 - 02.2022
Insurance Coordinator
Creek Road Dental Care
01.2019 - 01.2021
Office Manager
Platinum Dental Care
03.2018 - 01.2019
Office Manager
Natural Smiles Dentistry
08.2008 - 02.2018
Dental Assistant
Dr Debbie Ashida
03.2001 - 04.2006
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