Lori Wilson
North Bellmore,NY
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Field Implementation Specialists
Roche Diagnostics
09.2006 - 10.2025
- Perform instrument installs as per installation guidelines while following local teams guidance regarding customer expectations and needs.
- Conduct on-site training for customers on instrumentation/reagents Perform additional installation studies as required
- Perform conversions, reagent additions and application updates
- Work to improve and enhance customer experiences while delivering added value to the Roche business
Field Technical Service Representative
Cholestech Corporation
01.2003 - 01.2006
- Responsible for providing field technical support to customers, regional managers, distributors and strategic marketing partners in the areas of product evaluations, troubleshooting, demonstrations and training and upsell of current products.
Field Service Engineer
Bayer Diagnostics
01.2000 - 01.2003
- Perform troubleshooting and repairs on medical equipment: blood gas analyzers, chemistry and hematology machines.
- On call on a rotating basis 24-hours day 7 days a week covering New York City's 5 boroughs, Long Island and parts of New Jersey.
- Train and educate clients on proper usage of equipment on-sit
- Perform diagnostic checks to resolve problems that may affect service or equipment.
- Conduct all related aspects of installation, set-ups, repair and maintenance for optimum productivity levels.
Education
Bachelor of Science -
Fairleigh Dickinson University
Teaneck, NJSkills
- Issue resolution
- Client training
- Telephone and email etiquette
- Business analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Field Implementation Specialists
Roche Diagnostics
09.2006 - 10.2025
Field Technical Service Representative
Cholestech Corporation
01.2003 - 01.2006
Field Service Engineer
Bayer Diagnostics
01.2000 - 01.2003
Bachelor of Science -
Fairleigh Dickinson University