Lori Wise
Henderson,KY
Summary
At Deaconess, I excelled as a Clinical Office Assistant, mastering HIPAA compliance and software proficiency to enhance patient care. My collaborative efforts and analytical thinking significantly improved operational efficiency. Skilled in both patient interaction and clinical support, I ensured seamless healthcare delivery, embodying professionalism and dedication in a high-volume medical setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Clinical Office Assistant
Deaconess
2013.03 - 2024.06
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Prepared examination rooms prior to each visit, ensuring cleanliness and proper setup for efficient patient care delivery.
- Managed inventory of medical supplies, proactively ordering necessary items to prevent shortages or delays in patient care.
- Ensured accurate medical records by diligently updating and maintaining patient information in the electronic health record system.
- Retrieved and entered data into medical records system.
- Supported the implementation of a new electronic health record system, facilitating a seamless transition for both staff and patients.
- Assisted physicians with clinical tasks, resulting in increased efficiency during patient consultations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Associate of Applied Science - Certified Medical Assistant
Henderson Community College
Henderson, KY12.2012
Skills
- HIPAA Compliance Understanding
- Computer Software Proficiency
- Analytical thinking abilities
- Effective Communication Techniques
- Multitasking and Organization
- Specimen Collection
- Phone and Email Etiquette
- Clinical Documentation
- Patient Care
Timeline
Clinical Office Assistant
Deaconess
2013.03 - 2024.06
Associate of Applied Science - Certified Medical Assistant
Henderson Community College
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