Lori Woodford
Wickenburg,AZ
Summary
Knowledgeable former banker with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
9
9
years of professional experience
Work History
Associate Banker- ABME
JPMorgan Chase Bank
11.2021 - 07.2025
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients in account setup and management, delivering exceptional customer service and support.
- Analyzed client needs to recommend suitable financial products, improving client satisfaction and retention.
- Collaborated with team members to streamline workflow processes, enhancing overall operational efficiency.
- Conducted account reviews to identify discrepancies, implementing corrective measures to maintain data integrity.
- Educated clients on digital banking tools, increasing user adoption and promoting self-service options.
- Mentored junior staff on best practices for customer interactions and transaction processing protocols.
- Developed training materials for new associates, fostering a comprehensive onboarding experience that improved performance standards.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Opened, closed, and updated accounts for customers.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
Fry Cook
Crispy Crunchy Chicken
10.2020 - 11.2021
- Prepared and cooked menu items in accordance with food safety standards.
- Operated kitchen equipment efficiently to ensure consistent food quality.
- Collaborated with team members to streamline food preparation processes.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Trained new staff on cooking techniques and safety protocols effectively.
- Assisted in inventory management by tracking ingredient levels and freshness.
- Implemented time-saving strategies to enhance overall kitchen productivity.
- Resolved customer concerns regarding food quality or service promptly.
Bud Tender
MMJ Apothecary
02.2020 - 10.2020
- Educated customers on product selection and usage to enhance their experience
- Managed inventory levels, ensuring accurate stock counts and timely replenishment
- Assisted in training new staff on operational procedures and customer service standards
- Processed transactions efficiently, maintaining accuracy in cash handling and record-keeping
- Provided feedback on customer preferences to inform future product offerings and marketing strategies
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Weighed, prepared and packaged different types of products.
- Restocked supplies and arranged displays.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Managed high volume of cash with 99.9% accuracy rate.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Line Cook/Food Delivery Driver
Sundance Pizza
06.2019 - 02.2020
- Prepared high-quality dishes in accordance with menu specifications and kitchen standards.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of kitchen workspace, adhering to health regulations.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Monitored cooking processes to ensure consistency and quality across all dishes served.
- Implemented waste reduction strategies, optimizing ingredient use for improved operational efficiency.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Food and Beverage Hostess
Sea World San Diego
03.2019 - 06.2019
- Welcomed guests, ensuring positive first impressions and exceptional service experiences.
- Managed reservation systems to optimize seating arrangements and guest flow.
- Collaborated with kitchen staff to facilitate timely and accurate order delivery.
- Assisted in training new hosts on service standards and operational procedures.
- Resolved guest inquiries and concerns promptly to enhance customer satisfaction.
- Monitored dining area for additional needs, ensuring seamless service continuity.
- Greeted all guests upon arrival warmly while providing information regarding seating availability or estimated waiting times.
Sandwich Artist
SUBWAY®Restaurants
01.2017 - 03.2019
- Prepared high-quality sandwiches using fresh ingredients and following established recipes.
- Assisted customers in selecting menu items and provided excellent service for a positive dining experience.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Operated kitchen equipment safely, including slicers, grills, and toasters, while adhering to operational protocols.
- Managed inventory by restocking ingredients and supplies to ensure availability during peak hours.
- Collaborated with team members to streamline sandwich preparation processes for efficiency during busy shifts.
- Adapted quickly to new procedures and menu changes while maintaining attention to detail in food presentation.
- Engaged with customers to gather feedback, enhancing service quality and overall customer satisfaction.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
High School Diploma -
Wickenburg High School
Wickenburg, AZSkills
- Self-motivated nature
- Check cashing and withdrawals
- Teller support
- Cash management
- Risk management policies
- Opening and closing procedures
- Relationship building
- Customer Service-oriented
- Customer relations
- Payment processing
- Complaint resolution
- Multitasking and organization
Languages
English
Timeline
Associate Banker- ABME
JPMorgan Chase Bank
11.2021 - 07.2025
Fry Cook
Crispy Crunchy Chicken
10.2020 - 11.2021
Bud Tender
MMJ Apothecary
02.2020 - 10.2020
Line Cook/Food Delivery Driver
Sundance Pizza
06.2019 - 02.2020
Food and Beverage Hostess
Sea World San Diego
03.2019 - 06.2019
Sandwich Artist
SUBWAY®Restaurants
01.2017 - 03.2019
High School Diploma -
Wickenburg High School
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