Lori Woodward
Walters,OK
Summary
Detail-oriented Medical Receptionist with 23-year background performing basic and complex clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Also fluent in general Medical Assistant duties.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dallas Renal Group
Lawton, OK
12.2021 - 02.2024
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept facility stocked with necessary supplies, equipment and instruments.
Patient Experience Representative
Urgent Med/Jefdferson Co Hospital
Walters, OK
04.2019 - 09.2021
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated patient appointments and maintained appointment schedule.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Assisted with the development of efficient office procedures for improved workflow.
- Mentored new hires, including explaining hospital policies, procedures, and practices.
Medical Front Office Coordinator
Great Plains Pediatrics Inc
Lawton, OK
08.2002 - 08.2016
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Greeted and welcomed guests upon arrival.
- Performed administrative support tasks, completing duties within required timeframes.
- Scheduled appointments for clients and visitors.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Prepared invoices, letters, memos, and other documents as required by management.
- Maintained accurate records of all incoming and outgoing correspondence.
- Maintained general office organization and cleanliness.
- Provided administrative support to front office team members.
- Processed payments from clients in a timely manner.
- Ensured accuracy of data entry into the computer system.
- Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
- Verified accuracy of information before entering it into the database system.
- Resolved customer complaints or answered customers' questions.
- Reconciled account balances after each business day.
- Verified patient demographics, insurance information and medical histories.
- Performed a variety of clerical duties such as data entry, filing and photocopying.
- Provided support for physicians during their day-to-day operations.
- Reviewed charts for completeness prior to appointment times.
- Collected payments for services rendered and applied them to appropriate accounts.
Education
High School Diploma -
Eisenhower High School
Lawton, OK05-1978
Certificates For Medical Terminology, Medical Transcription - Medical Terminology/Transcription
Great Plains Technology Center
Lawton, OKSkills
- Payment Collection
- Electronic Medical Records
- Medical Terminology Knowledge
- Patient-Focused Care
- Patient Scheduling
- HIPAA Compliance
- Adaptable
- Clinical Documentation
- Patient Care Coordination
- Medical Records Management
Accomplishments
- Awesome Attitude Award from Dallas Renal Group.
Certification
- Certificate for completing Medical Terminology and Medical Transcription.
Timeline
Medical Assistant
Dallas Renal Group
12.2021 - 02.2024
Patient Experience Representative
Urgent Med/Jefdferson Co Hospital
04.2019 - 09.2021
Medical Front Office Coordinator
Great Plains Pediatrics Inc
08.2002 - 08.2016
High School Diploma -
Eisenhower High School
Certificates For Medical Terminology, Medical Transcription - Medical Terminology/Transcription
Great Plains Technology Center
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