Lori Woody

Interrogating and interpreting device diagnostics for all 4 major manufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik)

• Performed comprehensive interrogations of implanted cardiac devices, identifying areas for optimization in programming settings, by in person and remote monitoring.
• Maintained up-to-date knowledge on emerging technologies and advancements in the field of cardiac device therapy, applying new learnings to clinical practice when appropriate.
• Streamlined workflow within the clinic setting by assisting with scheduling appointments and coordinating follow-up care for cardiac device patients.
• Optimized patient satisfaction through empathetic communication regarding their cardiac devices and treatment plans.
• Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol

• Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Maintained high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting referral process.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
• Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.

• Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
• Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
• Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
• Boosted productivity with expert use of office software, including Microsoft Office, Teams, Excel and other software.