Lori Worrell
Mt Shasta,CA
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
9
9
years of professional experience
Work History
Office Manager
Mt. Shasta Taxi
Mt. Shasta
05.2019 - 07.2023
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Assisted in recruiting, onboarding and training new employees.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Customer Service Representative
Mechanics Bank Commercial Banking
Mount Shasta, CA
08.2014 - 03.2019
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Certificate in Office Management - Office Management
College of The Siskiyous
Weed, CA06-2003
Skills
- Expense Reporting
- Staff Management
- Operations Management
- Staff hiring
- Workforce Management
- Billing
- Bookkeeping
- Employee Supervision
- Human Resources
- Banking operations
References
References available upon request.
Timeline
Office Manager
Mt. Shasta Taxi
05.2019 - 07.2023
Customer Service Representative
Mechanics Bank Commercial Banking
08.2014 - 03.2019
Certificate in Office Management - Office Management
College of The Siskiyous
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