Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lori Yarmusch

Lakewood,Ohio

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Overview

20
20
years of professional experience

Work History

CSR

MedVet Cleveland
Cleveland, Ohio
01.2021 - Current
  • Assisted clients with inquiries and concerns about veterinary services.
  • Coordinated appointment schedules for veterinary staff and clients efficiently.
  • Managed client records using electronic management systems accurately.
  • Provided compassionate support to pet owners during emotional situations.

Front Desk Receptionist

Belvoir Pet Hospital
South Euclid, OH
11.2005 - 06.2020
  • Greeted and assisted visitors with professionalism and courtesy.
  • Managed incoming calls and directed them to appropriate staff members.
  • Scheduled appointments and maintained the front desk calendar efficiently.
  • Processed mail and packages, ensuring proper distribution within the office.

Education

High School Diploma -

Maple Heights High School
Maple Heights, OH
08-1994

Skills

  • Client management
  • Appointment scheduling
  • Electronic record management
  • Veterinary services knowledge
  • Communication skills
  • Customer service
  • Attention to detail
  • Time management
  • Problem solving

References

References available upon request.

Timeline

CSR

MedVet Cleveland
01.2021 - Current

Front Desk Receptionist

Belvoir Pet Hospital
11.2005 - 06.2020

High School Diploma -

Maple Heights High School

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