Lori Young
Summary
Dynamic and results-oriented professional with extensive experience in event planning and project management, notably at Luigi's Villa. Excelled in coordinating seamless events, enhancing customer satisfaction, and fostering team collaboration. Demonstrated exceptional attention to detail and hospitality management skills, leading to significant improvements in event execution and client retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Events Coordinator
Luigi's Villa
07.2021 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Trained and supervised event staff to complete tasks on time.
Assistant Manager
Pizza Hut
10.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Cake Decorator
Giant Eagle
05.2014 - 10.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
Catering Coordinator
Luigi's Ristorante
09.2010 - 04.2014
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
Education
No Degree - Culinary Arts
IUP Academy of Culinary Arts
Punxsutawney, PA08-2002
No Degree - Italian Cooking & Culture
ICIF-Italian Culinary Institute For Foreigners
Costigliole D'Asti AT. Italy04-2002
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Event setup and breakdown
- Special events planning
- Menu planning
- Catering coordination
- Event billing
- Attention to detail
- Hospitality management
- Event scheduling
Certification
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
Timeline
Events Coordinator
Luigi's Villa
07.2021 - Current
Assistant Manager
Pizza Hut
10.2020 - 06.2021
Cake Decorator
Giant Eagle
05.2014 - 10.2020
Catering Coordinator
Luigi's Ristorante
09.2010 - 04.2014
No Degree - Culinary Arts
IUP Academy of Culinary Arts
No Degree - Italian Cooking & Culture
ICIF-Italian Culinary Institute For Foreigners
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