Lori Zook

Family Eyecare, Topeka

1994.11 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.

Summary