Lori Zwicker
Douglas
Summary
Dynamic and detail-oriented professional with a proven track record at Charter Communications, excelling in customer service and technical dispatching. Adept at optimizing schedules and enhancing fleet coordination, leverage strong problem-solving abilities and effective communication skills to drive operational success and elevate customer satisfaction.
Overview
24
24
years of professional experience
Work History
Sales Administration Coordinator
Absolute Machinery
11.2024 - Current
- Create sales quotes, proposals and commission contract proposals using Salesforce.
- Generate daily sales reports for sales management and sales teams.
- Track purchase orders, enter all purchased equipment into sales tracking system.
- Add and maintain item numbers to purchased equipment for inventory management.
- Monitor auctions for sales management; enter and update auction items with pricing details.
Scheduling Coordinator
Phoenix Communications
01.2022 - 09.2024
- Collaborated with managers to create optimized schedules that met both employee availability and business needs.
- Monitored and adjusted schedules in real-time to accommodate changes or emergencies.
- Maintained accurate records of all scheduled activates, including cancellations and rescheduling.
Fleet and Asset Coordinator
Qualtek Wireless
04.2020 - 12.2021
- Monitored approximately 90 fleet vehicles, ensuring that all vehicles are regularly serviced.
- Keeping track of vehicle availability and condition’s, monitoring fuel and usage, overall fleet costs.
- Acting as a liaison between drivers and maintenance staff and management.
- Supported Fleet management by maintaining accurate records of all vehicles, as well as assets assigned to employees.
Technical Workforce Coordinator
Charter Communications
03.2001 - 06.2019
- Scheduling workforce and dispatching technicians to varies locations, based on customer needs.
- Solid understanding of technical process, and systems, communicating between technical teams and management.
- Analytical skills to identify challenges and implement effective solutions in a timely manner.
Wip Coordinator (Work In Progress)
Charter Communications
- Managed contractors’ workflow for all cable installs, monitored billing codes, correcting any discrepancies, with coding, collecting monies, adding to customers account, insuring all monies where balanced.
Dispatcher
Charter Communications
- Monitored daily dispatch operations for cable installations, as well as service requests.
- Assisted customers with service inquires, scheduling appointments, and resolving service-related issues.
- Collaborated with dispatch teams to ensure efficient service delivery and customer satisfaction.
Customer Service Representative
Charter Communications
- Responded to customer inquiries via phone, email about cable services and billing.
- Keeping customers informed of products and services.
- Trouble shooting, technical issues, scheduling service appointments, assisted customers with placing new orders, upgrading services, or canceling accounts.
- Ensuring customer satisfaction by following up on unresolved issues, and pending service requests.
Education
High School -
Cheboygan Michigan Area High School
Cheboygan, MISkills
- Customer service
- Dispatch
- Fleet coordinating
- Assets coordinating
- Schedule coordinating
- Attention to detail
- Problem solving
- Excellent communication skills
- Teamwork
- Time management
- Active listening
- Multi-tasking
- Microsoft Office
- Word
- Excel
- Outlook
- Point View
- GPS monitoring
- View Point
- Salesforce
- OHSA 10
- Technical dispatching
- Administrative tasks
- Salesforce tracking
- Appointment scheduling
- Multitasking and organization
- Verbal and written communication
- Goal setting
- Customer service
Timeline
Sales Administration Coordinator
Absolute Machinery
11.2024 - Current
Scheduling Coordinator
Phoenix Communications
01.2022 - 09.2024
Fleet and Asset Coordinator
Qualtek Wireless
04.2020 - 12.2021
Technical Workforce Coordinator
Charter Communications
03.2001 - 06.2019
Wip Coordinator (Work In Progress)
Charter Communications
Dispatcher
Charter Communications
Customer Service Representative
Charter Communications
High School -
Cheboygan Michigan Area High School
Similar Profiles
Laura ForsytheLaura Forsythe
Front Desk Receptionist at Absolute Vision Care & Absolute Hearing CareFront Desk Receptionist at Absolute Vision Care & Absolute Hearing Care
MELANIE ERASMUSMELANIE ERASMUS
Senior Customer Support Administrator at ABSOLUTE AVIATION PTY LTD - ABSOLUTE SERVICE CENTRESenior Customer Support Administrator at ABSOLUTE AVIATION PTY LTD - ABSOLUTE SERVICE CENTRE
McKade Johnson (Mac)McKade Johnson (Mac)
Inside Rental Sales Representative at Blanchard Machinery (Caterpillar Machinery)Inside Rental Sales Representative at Blanchard Machinery (Caterpillar Machinery)
Jasmine HaylockJasmine Haylock
Floor Coordinator – Perioperative Services at Mater Private Hospital TownsvilleFloor Coordinator – Perioperative Services at Mater Private Hospital Townsville
Gracey KingGracey King
Dietary Aide at Coffee Regional Medical CenterDietary Aide at Coffee Regional Medical Center