Lori M

• Maintained accurate records of all incoming and outgoing stock items.
• Performed physical counts of inventory and reconciled with computer-generated reports.
• Developed strategies to optimize inventory control procedures.
• Ensured compliance with company policies regarding inventory management.
• Investigated discrepancies between physical counts and computerized records.
• Analyzed demand forecasts to ensure optimal stock levels in anticipation of customer orders.
• Implemented measures to minimize losses due to shrinkage or damage in transit, storage, handling.
• Tracked order status and communicated changes or delays to customers as needed.
• Assisted in the development of systems for tracking inventory movements across multiple locations.
• Participated in monthly cycle count processes to ensure accuracy of current inventories.
• Managed daily cycle counts and full audits when needed to keep inventory records accurate and current.
• Participated in physical inventory counts to keep information accurate and current.
• Performed inventory cycle counting and identified discrepancies.
• Inspected incoming materials for damage.
• Coordinated receipt of incoming materials and verified accuracy of items received.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained cleanliness of store environment including floors, windows, displays.
• Engaged customers in friendly, professional dialogue to determine needs.
• Helped customers find specific products, answered questions and offered product advice.
• Collected payments and provided accurate change.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Developed trusting relationships with customers by making personal connections.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assessed customer needs to provide assistance and information on product features.
• Trained new team members in cash register operation, stock procedures and customer services.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Received and displayed product shipments on store retail shelves upon delivery.
• Used technology resources to assist customers in locating and selecting items.
• Adhered to company initiatives and achieved established goals.
• Increased purchase amounts by cross-selling with similar products.

• Customer Service/Sales Retail
• Sell jewelry to customers to provide full and engaging service to customer exceeding their expectations and resolving issues and concerns and providing the best customer service experience for clients.
• Maintain repair service for customers and consult clients on repairs and maintenance of jewelry
• Adapts well to new computer systems
• Maintain company standards.
• Built positive and productive customer connections to drive consistent sales.
• Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
• Worked with Repair Jeweler and Manager to assess, update and optimize repair delivery dates for customers.
• Introduced customers to new offerings and updated customer accounts.
• Demonstrated products with face to face customer interactions, answering questions and redirecting objections to close sales.
• Prepared and processed financing contracts, order forms, and created customer accounts for new and existing customers.
• Stayed on top of changes in company offerings and policies by staying in frequent contact with store manager, upper management and store vendors.
• Identified and approached potential customers by being knowledgeable about all store merchandise and offerings, creating new customer accounts and contacts, and by creating a professional and comfortable environment for each customer.
• Answered customer questions by sharing product knowledge or researching pricing and availability.
• Presented quotations with clear pricing information and deliverables specifications.
• Set up merchandising displays to showcase products in retail store.
• Collaborated with other sales team members to share selling strategies and gain new insights.
• Developed long-term rapport with clients to cultivate loyalty.
• Fostered strong relationships with customers and associates to elevate brand awareness.
• Applied client feedback to deliver information to management for corrective action.
• Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
• Increased monthly sales with existing customers by marketing with postcards, flyers, emails and phone calls.

Please Note:

The Skills and job tasks pertaining to this job are the same as the skills and job tasks that are listed under Michaels Jewelers. I performed the same exact job at Helzberg Diamonds that I am currently preforming at Michaels Jewelers.

Please Note:

The Skills and job tasks pertaining to this job are the same as the skills and job tasks that are listed under Michaels Jewelers. I performed the same exact job at Kay Jewelers that I am currently preforming at Michaels Jewelers.

• Customer service/Sales retail
• Assist manager in managerial duties of store -Training associates to adapt to their new environment -Guide clients to the perfect desired gift -conducted interviews/hiring of many new associates
• Maintain company standards.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Implemented training processes for newly hired employees and supervised.
• Enforced company policies and procedures to strengthen operational standards.
• Planned and prepared workflow schedules, delegating tasks for sales team upon manager designation.
• Coached and mentored employees by delivering training, guidance and performance monitoring.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Delegated daily tasks to team members to optimize team productivity.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Evaluated employee performance and helped manager develop improvement plans.
• Supported sales management initiatives to optimize business and sales development.
• Assisted manager to help Improve efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Completed inventory audits to identify losses and project future demands.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Cultivated customer loyalty by training team members in industry-leading service standards.
• Enhanced sales by implementing merchandising and promotional improvements.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Organized schedules, workflows and shift coverage to meet expected business demands upon manager designation
• Assisted manager in producing monthly sales and performance reports, supporting operational planning and strategic decision making.

• Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
• Maintained current student attendance and assignment records to prevent lapses during teacher absences.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Enforced classroom routines to keep students on set schedule and operating at consistent level.
• Documented growth, development and understanding displayed by all students through outlined grading procedures and assessment strategies.
• Engaged students in discussions to promote interest and drive learning.
• Applied proactive behavior management techniques for classroom discipline.
• Helped learners of all abilities build learning and study skills to promote life-long educational goals.
• Managed classrooms of students during absence of assigned teachers.
• Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
• Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
• Took notes and prepared reports on school day activities to provide to primary teacher.
• Developed rules and set goals to maintain order in classroom.
• Assigned, explained and graded homework.

• Managed Waterbury Country Club Snack Bar
• Performed floor moves, food merchandising, display maintenance and housekeeping to keep well-stocked, organized and current.
• Stayed up to date on store promotions, payment policies and security practices.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Recommended food selections to customers based on needs and preferences.
• Unboxed new food merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Educated customers on food product and service offerings.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Earned reputation for good attendance and hard work.

• Summers Lake Compounce Theme Park Guest Service/Ride Operations.
• Maintained updated guest service and ride operations knowledge through on going training and employee service meetings.
• Improved customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to guests when face-to-face or through phone conversations.
• Earned reputation for good attendance and hard work.
• Worked closely with team members to deliver project requirements, develop solutions and meet guest needs.
• Attended departmental meetings, providing feedback to enhance future performance.

• Supervised Lab reception desk -Help students with problems pertaining to computer use/Troubleshooting
• Assist Senior Lab Assistants.
• Completed administrative support work to maximize laboratory efficiency.
• Maintained inventory of supplies and equipment by creating record of all stock.
• Achieved timely results by managing all student technical support activities and enhancing student computer use productivity.
• Correctly prepared computer laboratory equipment and instrumentation required for student use.
• Sanitized computer workstations and instruments.
• Performed various administrative duties, including data entry and document preparation.
• Performed student technical support, equipment troubleshooting and distributing of student print outs according to lab room numbers and seinor lab assistant standards.
• Maintained inventory and equipment in neat and professional manner.
• Produced and submitted computer laboratory documents and reports per compliance of requirements.
• Managed typing letters, list and manuscripts for management with accuracy and efficiency.
• Developed and maintained positive student relationships through effective communication.

• Kept track of attendance records of the students.
• Helped the professor choose the music repertoire for the chorus to perform.
• Kept track of the chorus funds created a database for management of the funds to be collected for trips chorus made for special performances.
• Conveyed announcements of upcoming events or information for students.
• Set up/take down of the stage,sound/lighting checks for all performances.
• Assisted professor in making sure all singers were ready to go on at time of performance.
• Made sure box office/concessions were being run to the professor's and college standards.
• Assisted professor by helping make grading decisions for students based on attendance records.
• Student council representative for the chorus.
• Earned reputation for good attendance and hard work.
• Learned record keeping and database managing skills to support choral office needs.
• Provided excellent service and attention to students and professor during class time or through phone conversations.
• Worked closely with other chorus officers such as the president of the chorus to deliver information to students about class curriculum, upcoming events and updates from student council.