Summary
Overview
Work History
Education
Skills
Timeline
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Loria Jones

BRADENTON,FL

Summary

Aims to leverage customer service expertise as a Customer Support Representative.
Dedicated to enhancing client experiences and ensuring high levels of satisfaction and loyalty.

Loria Jones has extensive customer service experience, focusing on enhancing client satisfaction and team productivity.

Experienced with overseeing daily operations and managing team dynamics. Utilizes strong organizational and leadership skills to improve productivity. Track record of effectively solving challenges and maintaining cohesive team environment.

Overview

10
10
years of professional experience

Work History

Second Leader

Busy Bee Inc
05.2019 - Current
  • Coordinates meetings and events to streamline team activities
  • Provides comprehensive personal assistance to enhance team productivity
  • Played a key role in increasing clientele through exceptional communication and commitment to customer satisfaction

Customer Service Manager

Kmart
03.2016 - 02.2019
  • Managed store operations, including opening and closing procedures across all departments
  • Enhanced communication skills through effective interaction with diverse customers
  • Achieved an 80% success rate in resolving customer complaints using critical thinking

Lead CSR

Answer America
02.2015 - 05.2018
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.
  • Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
  • Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

Education

High School Diploma -

01.2000

Skills

  • Communication
  • Problem-solving
  • Relationship-building
  • Product management
  • Digital literacy
  • Patience
  • Friendly demeanor
  • Polite demeanor
  • Staff development
  • Customer service
  • Time management
  • Multitasking and organization
  • Team leadership
  • Verbal and written communication
  • Scheduling and planning

Timeline

Second Leader

Busy Bee Inc
05.2019 - Current

Customer Service Manager

Kmart
03.2016 - 02.2019

Lead CSR

Answer America
02.2015 - 05.2018

High School Diploma -

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Loria Jones