Lori A. Joyce
Marshfield,MA
Summary
Owner – Director of EMS Academy since inception in 2006
NREMTP – MA State Certified IC, MA State Certified BLS and ALS Examiner.
Self-motivated business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Talented Owner with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels in organization. Results-driven Director with forward-thinking approach centered on company success and competitive growth.
Demonstrated record of success in building successful teams and managing profitable operations. Program Director and Training Officer for the National Registry of EMTs and Paramedics on behalf of EMS Academy.
Process state required documentation, hiring state examiners, and representing EMS Academy as the official site representative for all State Practical Exams. Liaison between MA Department of Public Health, Office of Emergency Medical Services, Chief Examiners, State Examiners, and EMS Academy.
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations.
Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Motivated business professional bringing entrepreneurial experience, dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
66
66
years of professional experience
1
1
Certification
Work History
Owner / Director / NREMTP /Instructor Coordinator
EMS Academy LLC
Marshfield, MA
06.2006 - Current
- Developed, built EMS Academy from scratch, Achieving Accreditation based out of my home while teaching our EMT Programs out of Marshfield High School, transporting our equipment in and out of the High School each class.
- In 2007 we moved into our Marshfield location where we remained until December 31, 2021, until the building was sold.
- Duties include all administrative requirements, roles and responsibilities for accreditation and renewal of our accreditation.
- Maintain MA State Certified Paramedic, National Certified Paramedic, IC, MA State Certified BLS and ALS Examiner.
- Hiring, firing, of all administrative and adjunct faculty, State Certified Instructor Coordinators, Teaching Assistants, Medical Director, State Examiners, and logistics personnel.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of practice for new professional positions.
- Payroll, purchasing and ordering of all equipment.
- Oversight of all Instructor/Coordinators and Teaching Assistant’s.
- Marketing and scheduling of all EMT Courses, Paramedic Programs, Refresher Courses and Continuing Education Courses.
- Responsible for all administrative course end paperwork attesting students were complete in their training and ready to take their certification exams.
- Liaison between students and our Medical Director for our Paramedic student assessments attesting they were prepared and ready to enter their clinical and field internships.
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized efficiency by coaching and mentoring personnel on professional development, industry practices, company procedures and technology systems.
- Consulted with students to assess needs and propose optimal solutions.
- Aligned branding initiatives and sales strategies with client goals.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Paramedic/Firefighter/EMS Coordinator
Marshfield Fire Department
Marshfield, MA
11.1997 - 08.2012
- FFI/FFII EMT-PARAMEDIC/EMS COORDINATOR
- Duties include Fire Suppression, Life Safety, and a field Paramedic.
- Worked on both ALS non-transporting Fire Engines and Transporting ALS Ambulances.
- Instrumental in the initial startup of Marshfield Fire Department EMS Ambulance Service while a private Ambulance Service ended their contract and Marshfield Fire Department took complete responsibility for our Paramedic Ambulance Service.
- Experience as an EMS Coordinator with EMS training of all EMS personnel.
- Instrumental in achieving the Town of Marshfield as a Heart Safe Community by implementing multiple Public Access Defibrillation locations, taught any residents who wished to learn CPR.
- Liaison for the Town Emergency Operations Center between Entergy Nuclear Power Plant, the Fire Department, and the Town.
- AHA BLS CPR, ACLS, PALS Instructor.
- Drove and operated structural fire engines, ladders, brush breakers vehicles to fire suppression, life safety, and rescue operations.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Removed individuals from dangerous situations and rendered emergency medical treatments and transportation for minor and critical injuries.
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
Assistant Instructor
Northeastern University
Burlington, MA
07.1993 - 11.2001
- EMT-Paramedic Program and assistant instructor.
- Continuing education courses for other medical professionals, including ACLS, PALS, CPR, Epi-Pen, First Responder, and Paramedic Refresher Courses.
- Assessed student assignments to check quality and completeness before submission for grading.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Supported student learning objectives through personalized and small group assistance.
- Organized and guided skills practice, research and memorization tasks for students.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Adapted teaching methods and lesson plans to changing student needs to increase classroom participation.
- Fostered student curiosity and interest through creative hands-on activities.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Paramedic
South Shore Hospital
South Weymouth, MA
11.1996 - 09.2001
- PARAMEDIC
- Duties involved with working on a non-transport Advanced Life Support unit intercepting 16 community and town BLS Ambulances, providing ALS Paramedic treatments, continuing transport to hospitals with the town BLS Ambulances and personnel.
- Worked in the Emergency Department, assisting Nurses and Physicians, performing 12 Lead EKGs, starting IVs, phlebotomy.
- Precepting Intermediate and Paramedic Interns, and teaching continuing Education courses for Fire Departments in our 16-town service area.
- Member on the Education and Training Board, teaching of BLS Rounds, ACLS, and PALS courses.
- Development of a Pediatric Injury Prevention Program and have written a grant proposal with a potential grant to support the program.
- Used software to accurately document services provided to reduce liability and improve patient care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
Paramedic
Norfolk-Bristol / ASA / AMR
Marshfield, Brockton, Boston And Rhode Island, MA & RI
11.1993 - 11.1997
- PARAMEDIC
- Duties involved with working on both Emergency and Transfer Paramedic units, training new Paramedics, Precepting Fire Department EMT-Intermediate Interns and Paramedics, served as a training representative.
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Transfer patient care and report to various hospitals based upon proximity and location of patient.
Training Representative
American Medical Response
Brockton, MA
11.1993 - 11.1997
- Teaching classes including BLS Refresher, OSHA, ACLS, and mandatory training courses.
- Trained and mentored new personnel hired to fulfill various roles.
- Created curricula, instructions, documents, and written tests for various types of training courses.
- Developed and implemented updating training programs for employees.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
EMT Basic Promoted to Paramedic
Ocean State Ambulance Service
Wakefield, RI
01.1991 - 11.1993
- EMT-Basic Promoted to PARAMEDIC
- Duties including Basic EMT in Emergency and Non-emergency transfers Promoted to EMT-Paramedic.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Administered tests and medication to stabilize patients in field or in transit.
CERTIFIED SURGICAL ASSISTANT
Maxillofacial Surgery Incorporated
Warwick, RI
11.1985 - 12.1991
- Management Techniques, clinical supervisor, staff, and operatory scheduling.
- Ordering of Supplies, inventory control, equipment maintenance and repairs.
- Conducted staff Meetings, and teaching continuing education courses.
- Teaching of continuing education courses for Surgical personnel, including Infection control procedures, OSHA standards, and surgical procedures.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Protected patients from infection by setting up and managing sterile operating fields.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
MEDICAL ASSISTANT
Rhode Island Hospital Cardiology Foundations
Providence, RI
04.1982 - 11.1985
- Duties including taking EKG’s vital signs, assisting in minor procedures, patient medical histories, phlebotomy, lab testing, and medical records.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained client medical history, medication information, symptoms and allergies.
- Tested and recorded blood glucose levels.
MEDICAL ASSISTANT
Bristol Community Medical Center
Bristol, RI
03.1980 - 04.1982
- Duties including phlebotomy, lab testing, assisting
- In minor procedures, vital signs, patient medical histories, taking EKG’s, and medical records.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Associate of Applied Science -
Cape Cod Community College
West Barnstable, MA2004
Certificate in Paramedicine Technology, NREMTP -
Northeastern University
Boston, MA1993
EMT Certification -
Community College of Rhode Island
Warwick, RI1990
Certified Surgical Assistant Certified in Radiology -
Community College of Rhode Island
Warwick, RI1986
Certificate in Medical Assistant/Medical Secretarial - undefined
Sawyer School
1980
Diploma - undefined
East Providence High School
1978
Skills
- Business Leadership, Administrative Management
- Budget Control, Finance, and Accounting Oversight
- Direct Sales, Enrollment, Marketing, Sales Tracking
- Recruitment and Hiring, Staff Scheduling
- Training Management, Team Leadership
- Program Optimization, Performance Assessment
- Verbal and Written Communication
- Database Maintenance, Quality Assurance
- Employee Motivation
- Records Organization and Management
Accomplishments
- EMS Advisor for the EOC for the Town of Marshfield
- Member of the Medical Reserve Corp
- Provide EMT Courses to Cambridge College, Quincy College, MIT, Wellesley College, Brandeis University, Boston College Eagle EMS
- Networking and Liaison for and between College EMS Systems
- Business Owner of EMS Academy LLC, Accredited Training Agency with the Department of Public Health Office of Emergency Medical Services
Affiliations
- National Association of EMTs
- National Association of EMS Educators
- MGC Non-Gaming Vendor NGV002187
- Training Site for the American Heart Association
- Ambassador Stop the Bleed Programs
- Advanced Trauma Life Support
- Metro Boston Disaster Medical Assistance Team
- Deployments to the WTC Disaster, NATO Summit, and others
- EMS Advisor for the EOC for the Town of Marshfield
- Member of the Medical Reserve Corp
- Networking and Liaison for and between Collegiate EMS Systems
Certification
- Certified National Registered EMT-Paramedic, No. PO850118
- Commonwealth of Mass. Registered EMT-Paramedic, No. 833225
- MA State Certified Instructor Coordinator, DPH, OEMS
- MA State OEMS BLS and ALS State Examiner
- AHA Basic Life Support Instructor
- AHA Advanced Cardiac Life Support Instructor
- AHA Pediatric Advanced Life Support Instructor
Timeline
Owner / Director / NREMTP /Instructor Coordinator
EMS Academy LLC
06.2006 - Current
Paramedic/Firefighter/EMS Coordinator
Marshfield Fire Department
11.1997 - 08.2012
Paramedic
South Shore Hospital
11.1996 - 09.2001
Paramedic
Norfolk-Bristol / ASA / AMR
11.1993 - 11.1997
Training Representative
American Medical Response
11.1993 - 11.1997
Assistant Instructor
Northeastern University
07.1993 - 11.2001
EMT Basic Promoted to Paramedic
Ocean State Ambulance Service
01.1991 - 11.1993
CERTIFIED SURGICAL ASSISTANT
Maxillofacial Surgery Incorporated
11.1985 - 12.1991
MEDICAL ASSISTANT
Rhode Island Hospital Cardiology Foundations
04.1982 - 11.1985
MEDICAL ASSISTANT
Bristol Community Medical Center
03.1980 - 04.1982
Associate of Applied Science -
Cape Cod Community College
Certificate in Paramedicine Technology, NREMTP -
Northeastern University
EMT Certification -
Community College of Rhode Island
Certified Surgical Assistant Certified in Radiology -
Community College of Rhode Island
Certificate in Medical Assistant/Medical Secretarial - undefined
Sawyer School
Diploma - undefined
East Providence High School
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