Summary
Overview
Work History
Education
Skills
Timeline
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Lori Mayhall

Lori Mayhall

Warranty and Design Coordinator
Madison,AL

Summary

Dynamic real estate and design professional with a proven track record, adept in negotiation and customer service management. Excelled in business development and interior design. Skilled in Microsoft Office and Builder Trend Software, I bring leadership and a strategic approach to exceed client expectations. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.

Overview

28
28
years of professional experience

Work History

WARRANTY SERVICE AND DESIGN CONSULTANT

Wren Homes
Huntsville, AL
01.2023 - Current
  • Resolve issues through active listening and open-ended questioning, escalating major problems to the manager
  • Improve customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
  • Handle customer inquiries and suggestions courteously and professionally
  • Actively listen to customers, handle concerns quickly, and escalated major issues to supervisor
  • Track customer service cases and updated service software with customer information
  • Identify design requirements for each project
  • Assist in the development of new materials for design projects
  • Participate in furniture selection and documentation of specifications
  • Develop key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent
  • Develop color palette selections, and textile presentations
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas

NEW HOME DESIGN CONSULTANT AND DECORATOR

Stoneridge Homes
Huntsville, AL
01.2021 - 01.2023
  • Spearheaded design process to align with client specifications and budget
  • Chaired design team meetings and issued action items
  • Researched design trends, technology and processes and directed work of the design team
  • Appointed design consultants and encouraged performance under deed and scope of service
  • Liaised with vendors and suppliers to procure decorative materials
  • Engaged in friendly conversation with customers to better uncover individual needs
  • Optimized existing designs by making necessary adjustments based on current trends or client feedback

REAL ESTATE CLOSING COORDINATOR

RELI Title and Closing
Huntsville, AL
12.2019 - 01.2021
  • Prepared all documents to help facilitate a smooth transaction between buyer and seller
  • Worked with mortgage companies to balance the CD and finalize numbers
  • Confirmed that a title search was properly executed and that the title is in good order
  • Putting the package together for the Title agent to be ready for closing, also sending out final documents to all parties before and after closing
  • Prepared and presented contracts and other legal documents to clients
  • Developed new business and managed new and existing clients
  • Maintained communication between clients, lenders, attorneys and other parties involved in the transaction process
  • Monitored progress of transactions throughout the entire process from contract signing until close of escrow

CLOSING AND WARRANTY COORDINATOR

Stoneridge Homes, Inc
Huntsville, AL
11.2017 - 12.2020
  • Served as the main point of contact on all aspects of closing for the company, including, coordination of closing with Lenders, Realtors, Customers and Builder
  • Reviewing closing documents, including the ALTAs and HUDs, and working closely with the Title Company
  • Worked as Warranty Coordinator responsible for claims and managed customer requests with the subcontractors and in-house
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures

REALTOR, NEW HOME SALES SPECIALIST

Breland Homes /DR Horton Homes
Huntsville, AL
02.2011 - 10.2017
  • Onsite New Construction Real Estate Agent
  • Result-driven real estate agent with many years of experience specializing in New Construction, consistently exceeding sales targets through expert negotiation, comprehensive market knowledge, and dedicated client service, proven by a strong track record of successful transactions and high client satisfaction
  • Demonstrated strong negotiation skills to close real estate deals
  • Exhibited excellent communication and interpersonal skills when interacting with clients
  • Guided and assisted buyers or sellers throughout entire transaction process
  • Performed comparative market analysis to estimate property value

REALTOR, NEW HOME SALES SPECIALIST

Jeff Benton Homes
Huntsville, AL
03.2009 - 02.2011
  • Residential Realtor for onsite sales for new home community
  • Strong communication, organizational skills as well as strong customer service, as well as maintaining relationships
  • Sales volume of over $6 million in 2009 and currently in 2010 sales over $8 million
  • Exhibited excellent communication and interpersonal skills when interacting with clients
  • Built long-term relationships with clients by providing exceptional customer service
  • Promoted sales through advertisements, open houses and listing services
  • Presented properties to potential buyers

MEDIA AND PUBLIC RELATIONS CONSULTANT

The Barco Firm
Huntsville, AL
01.2007 - 01.2009
  • Accountable for representing the firm as liaison within the community including
  • Created high-impact press releases, media pitches and other PR materials for product launches, events, announcements and campaigns
  • Organized press conferences, media interviews and promotional events to highlight client initiatives
  • Developed and implemented public relations strategies to increase brand awareness and recognition
  • Built strong relationships with editors of trade publications within the target industry sectors

LICENSED REAL ESTATE AGENT

A Realty Group
Huntsville, AL
01.2004 - 01.2007
  • Commercial and Residential Real Estate Sales and Leasing
  • Sales and Leasing of Commercial Properties, Residential Sales and Property Management
  • Wrote contracts to outline sales and purchases of properties
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings
  • Compared recently sold area properties to determine competitive market prices
  • Negotiated, facilitated, and managed real estate transactions

EXECUTIVE MARKETING ASSISTANT

Lamb Commercial Services, Inc
Huntsville, AL
01.1997 - 01.2004
  • And Leasing of Commercial Properties
  • Property Management, Marketing
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones
  • Generated leads through phone calls, emails and face-to-face interactions
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date
  • Compiled product, market, and customer data to generate informed sales and profit projections
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Generated content for website updates, social media posts, and newsletters

Education

B.S - MARKETING AND BUSINESS MANAGEMENT

Texas Christian University
TX
12.1986

Real Estate -

Ben Porter's School of Real Estate
AL
12.1998

Skills

  • Communication skills
  • Negotiation
  • Business Development
  • Public Relations
  • Organizational skills
  • Customer service
  • Branding
  • Property Management
  • Microsoft Office
  • Office Organization
  • Leadership and Change Management
  • Account Management Expertise
  • Customer Service Management
  • Builder Trend Software
  • Computer skills
  • Presentation Skills
  • Office Management
  • Team Management
  • Project Management
  • Outside sales
  • Interior design

Timeline

WARRANTY SERVICE AND DESIGN CONSULTANT

Wren Homes
01.2023 - Current

NEW HOME DESIGN CONSULTANT AND DECORATOR

Stoneridge Homes
01.2021 - 01.2023

REAL ESTATE CLOSING COORDINATOR

RELI Title and Closing
12.2019 - 01.2021

CLOSING AND WARRANTY COORDINATOR

Stoneridge Homes, Inc
11.2017 - 12.2020

REALTOR, NEW HOME SALES SPECIALIST

Breland Homes /DR Horton Homes
02.2011 - 10.2017

REALTOR, NEW HOME SALES SPECIALIST

Jeff Benton Homes
03.2009 - 02.2011

MEDIA AND PUBLIC RELATIONS CONSULTANT

The Barco Firm
01.2007 - 01.2009

LICENSED REAL ESTATE AGENT

A Realty Group
01.2004 - 01.2007

EXECUTIVE MARKETING ASSISTANT

Lamb Commercial Services, Inc
01.1997 - 01.2004

B.S - MARKETING AND BUSINESS MANAGEMENT

Texas Christian University

Real Estate -

Ben Porter's School of Real Estate

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Lori MayhallWarranty and Design Coordinator