Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of mangerment production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Knowledgeable Director with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results. Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals. Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
17
17
years of professional experience
Work History
Director
Success Centers Of San Francisco
05.2020 - 10.2024
Recruit, hire, train, evaluate and retain qualified staff members who reflect the diversity of the WANAP clientele
Parepare quarterly reports for funders and monthly program reports to SCSF Executive Director
Create an environment that fosters successful teamwork in delivering program services
Ensure that all activities of the program are conducted in accordance with SC personnel policies
Ensure compliance with all expectations in grants and contracts
Provide oversight of all systems including workflow, documentation and data collection, safety and emergency preparedness, facilities and maintenance, and IT integration and reliability
Monitor program expenditures against budget
Ensure that all activities of the program are conducted in accordance with OEWD and SC performance standards
Identify key community stakeholders including local businesses, program participants, community leaders, and community partners to serve on the steering committee.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Review and monitor the day to day data in GMS and CMS for the construction and EMSA- Early Morning Study Academy and Education Program for Transactional Youth 18-24 yrs of age
Oversees various of program, WIOA Young adult Program, General Funds- Workforce Development, Cal GRG grant, Soma, Youthbuild, Equity For Industry, Oakland Probationary Re-entry,Buchanan Mall ,Soma , and eight housing program, Oakland Resource Center, Green Construction Treasure Island, partnership with various CBO
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Improve project efficiency with strategic planning, resource allocation, and time management practices.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
Secured lucrative partnerships to expand market reach, negotiating favorable terms.
Improved team morale and productivity by implementing comprehensive professional development program.
Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Recruied, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Defined, implemented, and revised operational policies and guidelines.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Managed a team of over 25 employees, ensuring optimal performance and adherence to company policies and standards.
Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
Actively participated in recruitment efforts by screening candidates during interviews.
Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
Monitored project deadlines closely to ensure timely completion of assignments.
Established best practices in customer service, leading to improved satisfaction rates among clients.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deputy Director
Success Centers
11.2014 - 05.2020
Provided oversight of systems including client flow and workflow, documentation and data collection, safety and emergency preparedness, and facilities and maintenance
Ensured timeliness of program record-keeping including staff timesheets, staff schedules
Participated in the staff meetings, steering committee, and OEWD monthly meetings, Merchant Association Meetings, SCSF meetings and management training as indicated
Ensured that all activities of the program are conducted in accordance with OEWD and SCSF performance standards
Assisted in identifying key community stakeholders including local businesses, program participants, community leaders, and community partners to serve on the WANAP steering committee
Supervised a team of 15 staff
Conducted outreach to the Western Addition business community through participation in business networks, meetings with individual business leaders, community events, and related activities to cultivate employers for WANAP
Developed a menu of services to be provided to employers through the WANAP
Recruited employers to develop incentives for program participants
Provided direct supervision of the Job Developer and Career Advisor
Ensured that all activities of the program are conducted in accordance with SCSF personnel policies
Ensured compliance with expectations in grants and contracts
Provided supervision of the program during the WANAP Director’s absence
Created an environment that fosters successful teamwork in delivering program services.
Supervising Case Manger
Success Centers
07.2013 - 10.2014
Identified and assess client and family needs and evaluate, coordinate, and ensure necessary services are provided
Counsel individual’s families, providing referrals on employment and educational services
Assisted and evaluated customer needs in an effort toward continuous improvement
Developed and maintain client records and program documentation according to organization standards, such as assessments, progress notes, and terminated summaries
Provided oversight of records and data collection including opening and exit of participants from OEWD WFC
Transferred clients file to Service Connector for placement services
Conducted orientations, and intakes and mock interviews for career assessments
Developed individuals Employment plans (IEP’s) for each participants
Maintained a caseload of 300 clients
Assisted clients with follow-up job coaching to ensure retention in placements
Assisted clients with information about OEWD and other job readiness job readiness as well as educational trainings and job fairs
Conducted monthly file check with Employment Placements staff
Provided information and referrals for individuals with barriers to employment.
Case Manager/ Job Developer
WAFRC
10.2007 - 06.2012
Maintained a caseload of 25 to 100 individuals, or other caseload as specified by the WA FRC Director and/or agency contract(s)
Conducted formal intakes and family assessments, prepared service plans concurrent with client’s needs, strengths, and levels of motivation, and provided post-service evaluations
Integrated and coordinated services to families requiring professional intervention
Build rapport with clients and assist them in setting realistic goals
Coordinated with social service providing facilities and guide the clients accordingly
Developed case files and update the same with each and every referral and progress
Facilitated the clients in using community resources effectively
Handled emergency cases a recommend social and medical strategies in collaboration with mental health professionals
Conducted home and residential visits to monitor quality of care being provided
Arranged enhanced visitation visit with parents and child provided by their Social Workers.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Developed and implemented comprehensive case management plans to address client needs and goals.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Monitored clients' progress and tracked client services to provide crisis interventions.
Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Reduced client wait times for service access by optimizing internal referral processes.
Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Developed and implemented training programs for staff.
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Team Management
Staff Management
Organizational Development
Budget Management
Staff Development
Goal Setting
Educationcertifications
City College of San Francisco, Child Development
Galileo High School, Diploma, San Francisco, CA,
Computer Learning Center, Certificate, San Francisco, CA
Doctor En Medicina at Hospital Primario Francisco Matamoros De San Francisco Libre NicaraguaDoctor En Medicina at Hospital Primario Francisco Matamoros De San Francisco Libre Nicaragua
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