Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Loriana Aviles

Monroe,NY

Summary

Detail-oriented administrative aide with extensive experience in office management, event coordination, and customer relationship management. Proven ability to streamline operations and enhance service delivery.

Overview

21
21
years of professional experience

Work History

Administrative Aide II

New York University
New York, New York
05.2008 - Current
  • Streamlined clerical operations by efficiently handling photocopying, faxing, form processing, and record organization.
  • Delivered prompt, expert support on academic programs and continuing education, enhancing student and alumni engagement.
  • Key point of contact for students, faculty, and staff, providing accurate guidance on university policies and procedures.
  • Safeguarded sensitive records, ensuring full compliance with university confidentiality standards.
  • Improved academic logistics by coordinating textbook orders, room assignments, and digital course tools.
  • Supervised and trained student employees, optimizing task delegation and daily operations.
  • Composed and edited official communications, maintained clean databases, and created high-accuracy spreadsheets.
  • Reconciled financial records by auditing invoices and collaborating with the budget office to ensure fiscal accuracy.
  • Optimized expense reporting and accounts payable tracking using Concur and AP Workflow systems.
  • Managed calendars and scheduling, ensuring seamless coordination across departments.
  • Delivered high-impact events by overseeing logistics, space reservations, and catering coordination.
  • Boosted outreach and engagement by designing targeted newsletters using MailChimp and EMMA platforms.
  • Provided cross-campus support, effectively balancing full-time duties at the home campus while assisting with operations at a secondary site.

Customer Service Representative

Pentegra Retirement
White Plains, New York
08.2006 - 07.2007
  • Managed daily customer inquiries via phone and email, delivering accurate, timely support for 401(k) accounts, rollovers, and plan details.
  • Advised clients on retirement plan options in clear, accessible terms, empowering informed financial decision-making.
  • Accelerated application and rollover processes, reducing turnaround times, and improving operational efficiency.
  • Educated clients on plan benefits, features, and investment options, ensuring compliance with financial regulations.
  • Partnered with internal teams to refine workflows, enhancing service delivery, and customer experience.
  • Documented customer interactions thoroughly to support quality assurance, audits, and issue resolution.
  • Managed administrative tasks, including file organization, database maintenance, and report preparation, to streamline team operations.
  • Supported management through accurate documentation flow, and effective internal communication.

Customer Service Representative

NY Hotel Trades Council & Hotel Assoc. of NYC
New York, New York
08.2004 - 07.2006
  • Responded to daily pension-related inquiries via phone and in person, ensuring accurate, timely support, and improving client satisfaction.
  • Streamlined onboarding by enrolling new pensioners into the system, reducing processing times, and ensuring seamless benefit distribution.
  • Processed and distributed pension checks with precision, resolving discrepancies to minimize payment errors.
  • Maintained accurate pension records, enhancing file management, and ensuring compliance with audit and regulatory standards.
  • Delivered professional front-desk support by welcoming visitors and addressing inquiries in a courteous, efficient manner.
  • Resolved customer issues with empathy and clarity, reinforcing service quality and client retention.
  • Collaborated with cross-functional teams to refine service workflows, and boost operational efficiency.
  • Performed essential administrative tasks, including document filing, printing, copying, and organizing records to support daily office operations.

Education

Bachelor of Arts - Media And Communication

New York University
New York, NY
05-2023

Associate of Arts - Liberal Arts

New York University
New York, NY
05-2017

Skills

  • Database management
  • Event coordination
  • Customer relationship management
  • Office administration
  • Attention to detail
  • Problem solving
  • Correspondence and documentation
  • Multitasking and prioritization

Affiliations

Book Influencer – ARC Reviewer & Content Creator
Member of four influencer programs, including Penguin Random House

  • Selected to receive and review Advanced Reader Copies (ARCs) as part of publisher partnerships.
  • Create and share engaging book-related content on Instagram to promote upcoming titles and support author visibility.
  • Collaborate with publishing teams to provide early feedback and participate in marketing campaigns for new releases.

Accomplishments

  • Graduated Cum Laude, New York University – Bachelor’s Degree, 2023

Languages

Spanish
Limited

References

References available upon request.

Timeline

Administrative Aide II

New York University
05.2008 - Current

Customer Service Representative

Pentegra Retirement
08.2006 - 07.2007

Customer Service Representative

NY Hotel Trades Council & Hotel Assoc. of NYC
08.2004 - 07.2006

Bachelor of Arts - Media And Communication

New York University

Associate of Arts - Liberal Arts

New York University

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