Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
Work History
Admin and Billing Specialist
Hughes Network Systems LLC.
Germantown, MD
06.2020 - Current
Provided administrative support for the program management team, including scheduling meetings and organizing documents.
Created, maintained and updated project plans in MS Project to ensure all tasks were accounted for.
Monitored progress of projects against timelines and budgets to identify potential risks or delays.
Assisted with developing presentations, reports, training materials and other documentation as needed.
Developed strong relationships with internal stakeholders by consistently providing accurate information on a timely basis.
Conducted research activities related to projects such as gathering data from surveys or interviews.
Managed document control processes including maintaining version control of documents and ensuring accuracy of content.
Prepared detailed financial statements to track costs associated with each project phase.
Coordinated communication between teams to ensure that any issues were addressed quickly and efficiently.
Assisted in tracking project milestones and deliveringables to ensure they are completed on schedule.
Organized regular meetings with internal stakeholders to review project status updates, discuss challenges, share successes.
Ensured compliance with applicable regulations and standards when executing projects.
Performed quality assurance testing on deliverables prior to submitting them for review.
Facilitated collaboration among cross-functional teams by providing assistance with problem solving techniques when needed.
Maintained records of all changes made during the course of a project lifecycle.
Provided technical guidance on software applications used by the program management team.
Identified areas for process improvement within the program management team and provided recommendations for implementation.
Developed project plans to ensure successful completion of special projects.
Researched best practices related to special project management processes.
Dance Instructor and Admin Support
24/7 Dance Studio
Frederick, Maryland
02.2015 - 06.2020
Maintained accurate records of scheduled events, including relevant information such as dates, times, locations, and attendees.
Resolved conflicts between conflicting appointments and deadlines while maintaining a high level of customer service.
Provided administrative support for the scheduling team by responding to emails, phone calls, and other inquiries in a timely manner.
Developed processes to streamline the scheduling process, reducing time spent on manual data entry tasks.
Processed invoices and payments accurately and promptly.
Maintained customer accounts by recording account information, reconciling discrepancies.
Checked figures, postings, and documents for accuracy.