Lori Ann Carroll
Staten Island,NY
Summary
Dynamic leader with a proven track record at Thrifty Exterminating, enhancing customer satisfaction and boosting revenue through innovative marketing strategies. Skilled in operations management and relationship building, with a keen ability to multitask and solve problems. Achieved notable success in fostering team collaboration and driving efficiency.
Diligent manager with background in ownership roles. Proven ability to lead teams, manage operations, and implement strategic initiatives. Demonstrated expertise in financial oversight and effective communication.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Manager/Owner
Thrifty Exterminating
06.2020 - Current
- Increased customer satisfaction through exceptional service and timely response to inquiries.
- Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
- Directed the planning and execution of special events or promotions that drove customer engagement and loyalty rates higher than ever before.
- Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
- Improved team collaboration by fostering a positive work environment conducive to open communication and problemsolving.
- Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Restaurant Hostess
La Fontana Restaurant & La Fontana Sorellena Resta
03.1983 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Childrens Portrait Studio Manager and Photographer
Sears Portrait Studio
10.1996 - 07.1997
- Conducted regular performance evaluations, setting goals for individual growth and recognizing outstanding achievements of team members.
- Oversaw training programs for new hires, ensuring they were fully prepared to deliver exceptional service in line with the studio''s standards of excellence.
- Adopted new technologies and software into daily operations, streamlining workflows while maintaining the highest standards of quality control in all aspects of production.
- Led monthly team meetings focused on celebrating successes, identifying areas for improvement, sharing best practices, and discussing upcoming studio events or promotions.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Managed budget effectively, reducing operational costs while maintaining high-quality services and products.
- Ensured timely delivery of finished products to clients by closely monitoring production timelines and addressing potential delays proactively.
- Increased client satisfaction by implementing efficient scheduling systems and streamlining studio processes.
- Coordinated staff schedules to optimize coverage during peak hours and provide ample opportunity for team development activities.
- Improved overall efficiency with rigorous inventory management, ordering supplies only when necessary to minimize waste.
- Maintained a clean and organized workspace, ensuring a professional environment for both staff and clients at all times.
- Facilitated a safe work environment by implementing and enforcing strict safety protocols in accordance with industry standards and regulations.
- Promoted a positive work culture by fostering open communication channels among team members, leading to higher employee morale and increased retention rates.
- Strengthened client relationships through consistent follow-up communications, expressing gratitude for their business and soliciting valuable feedback on their experiences.
- Developed strong relationships with clients through excellent communication skills and attentive customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Tottenville High School
Staten Island, NY 06-1988
Skills
- Customer relations
- Operations management
- Business analysis
- Small business operations
- Verbal and written communication
- Relationship building
- Sales management
- Bidding processes
- Business planning
- Financial management
- Marketing
- Business administration
- Consulting
- Social media control
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
Certification
- Pest Control License
Timeline
Manager/Owner
Thrifty Exterminating
06.2020 - Current
Childrens Portrait Studio Manager and Photographer
Sears Portrait Studio
10.1996 - 07.1997
Restaurant Hostess
La Fontana Restaurant & La Fontana Sorellena Resta
03.1983 - Current
- Pest Control License
High School Diploma -
Tottenville High School
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