Loriann Fortunato
West Islip
Summary
My experience has given me great people skills in all facets of business. I have exceptional communication and interpersonal skills while interfacing with diverse clientele and proven ability to deliver high customer satisfaction ratings.
Overview
12
12
years of professional experience
Work History
Server
Pizziolla
01.2019 - 01.2024
- Prepared dining room by setting table cloths, laying out tableware and ensuring all dining spaces were clean & tidy
- Ensured customers received their food as soon as it was prepared by the kitchen
- Responsible for taking orders and making sure they were correct before bringing them to the customer
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Responded to ad hoc cleaning duties at end of shift.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Millers Aile House
01.2015 - 01.2019
- Prepared dining room by settings
- Processed payments on digital systems and handled cash transactions
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Responded to ad hoc cleaning duties at end of shift.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service / Car Sales
Auto Emporium
01.2012 - 01.2015
- Online / digital communications and sales
- Became top auto salesperson for 2 years
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Skills
- Communication
- Problem Solving
- Time Management
- Adaptability
- Active Listening
- Patience
Timeline
Server
Pizziolla
01.2019 - 01.2024
Server
Millers Aile House
01.2015 - 01.2019
Customer Service / Car Sales
Auto Emporium
01.2012 - 01.2015
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