LoriAnn Kettler
Dade City,FL
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shared Services Executive Director
Select Medical Corporation
Remote, United States
11.2013 - Current
- Responsible for oversight of multiple departments (Respiratory, Lab, and Environmental Health and Safety) for an expansive hospital organization (140+ Hospitals).
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Established critical strategic partnerships with several agencies and vendors to optimize organizational operations.
- Maintained optimal staffing levels nationwide by creating and implementing a staffing model based on regulations and organizational necessity,
- Analyzed talent acquisition information to ensure new hires were appropriate for the position, and educated leaders regarding the use of Talent+ data.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Conducted investigations for employee and employer grievances and Qui Tam lawsuits.
- Recommended appropriate resolutions to employee/employer concerns and handled disciplinary actions.
- Drove strategic improvements to enhance operational and organizational efficiencies in all areas of responsibility (AORs).
- Provided oversight of multiple departments (Respiratory, Lab, and Environmental Health and Safety) for an expansive hospital organization.
- Strategically developed 18 support positions to improve employee retention.
- Decreased turnover by 45% over three years, saving 3+ million dollars annually (agency, recruitment, and onboarding).
- Decreased departmental formulary spending by 13+ million
- Decreased Annual Accreditation fees by 110K+
- Developed continuing advancement programs to optimize employee and leadership development, increasing overall retention.
- Gained extensive knowledge in data entry, analysis and reporting.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, TJC, COLA, CMS, and NFPA,
Corporate Resource (Senior RT/Lab) Manager
Select Specialty Hospital-Orlando, Inc
Orlando, FL
08.2008 - 11.2013
- Responsible for oversight of 70+ moderate complexity labs, and 130+ respiratory departments, while directly managing 2 facilities onsite.
- Traveled to sites throughout U.S. to provide onsite assessments, training, pre-survey prep, and post-survey corrective action.
- Demonstrated leadership skills in managing projects from concept to completion
- Liaised between senior management and corporate team members to implement effective changes and revitalize market growth and patient outcomes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed, and hired employees, while developing solid rapport to promote positive feedback and engagement.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained clinical competencies of employees in assigned AORs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor, remaining calm when addressing difficult customers or stressful situations.
- Gathered information to routinely submit as quality indicators to improve patient outcomes.
- Market networking to build partnerships and connections with prospects.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Decreased turnover by 100%
- Decreased lab survey citations by 100%
- Decreased neb utilization by 75%
- Improved wean rates by 25%, raising vent weaning well above benchmark.
Respiratory Therapy Manager & Safety Officer
Select Specialty Hospital - Flint
Flint, TX
03.1999 - 08.2008
- Responsible for direct oversight regarding respiratory therapy and environment of care.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans, and provide superior quality care.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues, and scheduling meetings.
- Tracked and reported incidents, patient falls, employee injuries, and worker’s compensation.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both clientele and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas for improvement while eliminating hazards to ensure continued compliance with associated regulations.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Decreased turnover by 90%
Education
Bachelor of Science - Organizational Management
Palm Beach Atlantic University
Orlando, FL12.2014
Associate of Applied Science - Respiratory Therapy
Mott Community College
Flint05.1996
Skills
- 8 years leading customer-facing organization
- Ability to manage influence through persuasion, negotiation, and consensus building
- Deep understanding of value drivers in recurring revenue business models
- Excellent communication and presentation skills
Accomplishments
- FEMA-Emergency Management Institute Online ISP
- IS 35.12 FEMA safety orientation
- IS 100 Introduction to incident command system
- IS 200 ICS for single resources and Initial Action Incident
- IS 700 National Incident Management System (NIMS)
- IS 800 National Response Framework, an introduction
- Lab University Online ISP-Lab Director CME Certification
- OSHA CFR 1910.134 Respirator Safety Certification
Affiliations
- American Association for Respiratory Care
- Central Florida Disaster Medical Coalition
- Florida Society for Respiratory Care
- National Board for Respiratory Care Registry Number: 65583
- Society of critical care medicine
- United States Coast Guard Auxiliary Member ID 1242666
Certification
- RRT - Registered Respiratory Therapist, Florida (RT8880)
- RRT - Registered Respiratory Therapist, Georgia (9997)
- RRT - Registered Respiratory Therapist, Hawaii (RT-1097)
Timeline
Shared Services Executive Director
Select Medical Corporation
11.2013 - Current
Corporate Resource (Senior RT/Lab) Manager
Select Specialty Hospital-Orlando, Inc
08.2008 - 11.2013
Respiratory Therapy Manager & Safety Officer
Select Specialty Hospital - Flint
03.1999 - 08.2008
Bachelor of Science - Organizational Management
Palm Beach Atlantic University
Associate of Applied Science - Respiratory Therapy
Mott Community College
- RRT - Registered Respiratory Therapist, Florida (RT8880)
- RRT - Registered Respiratory Therapist, Georgia (9997)
- RRT - Registered Respiratory Therapist, Hawaii (RT-1097)
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