Lori Ann Minialga
Naples,FL
Summary
Efficient Receptionist with expertise in appointment scheduling and payment processing, ensuring streamlined operations and enhanced client experiences. Demonstrated ability to maintain organized office environments while delivering exceptional customer service. Committed to fostering positive client interactions and optimizing operational workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Activity Instructor
Brookdale Senior Living Facility
Bonita Springs, Florida
09.2020 - 04.2024
- Facilitated group exercises that increased social interaction and engagement among senior residents.
- Maintained a safe environment during all activities and events for participants.
- Fostered positive behaviors among participants and addressed negative behaviors effectively.
- Adapted instructions for individual skill levels and learning styles to ensure inclusive participation.
- Adapted instruction methods to accommodate different learning styles and abilities.
- Developed lesson plans that met the needs of each participant's age group.
- Demonstrated techniques for proper use of equipment for a variety of activities.
- Incorporated educational elements into recreational activities to enhance learning and enjoyment.
- Assisted with the development of special events related to recreational programming.
- Administered first aid and CPR during emergency situations.
Receptionist
Bks Yoga Studio
Naples, FL
03.2016 - 05.2018
- Welcomed clients with a friendly smile upon their arrival at the yoga studio. upon arrival at the yoga studio.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Resolved client inquiries via phone and email, ensuring prompt and informative responses.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated and optimized appointment scheduling for classes and private sessions to enhance utilization.
- Coordinated and confirmed client appointments to optimize scheduling efficiency.
- Provided information about class schedules and membership options.
- Processed payments and transactions accurately, contributing to effective financial operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained cleanliness and organization of reception area.
- Maintained cleanliness and organization of the reception area.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed client accounts by obtaining, recording, and updating personal and financial information to ensure accuracy and confidentiality.
- Verified visitors' identification cards before allowing access to the building.
- Resolved customer inquiries and complaints, ensuring timely and appropriate solutions to enhance client satisfaction.
Education
High School Diploma -
Jamesburg High School
Jamesburg New Jersey 06-1974
Skills
- Appointment scheduling
- Payment processing
- Multi-line phone systems
- Office organization
- Client management
- Time management
- Customer service
Certification
- CDL license
Timeline
Activity Instructor
Brookdale Senior Living Facility
09.2020 - 04.2024
Receptionist
Bks Yoga Studio
03.2016 - 05.2018
High School Diploma -
Jamesburg High School