Loriann Smolarz
Trenton,MI
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office and office communications equipment operations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Executive Admini
Oak Grove Financial
09.2019 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Filed and tracked insurance claims and communicated claims status to clients.
Administrative Assistant
Community Renovations
04.2018 - 09.2019
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
- Coordinated daily and weekly schedules and monthly calendar obligations for the owner and project manager.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Customer Service Representative
EW Smith, Insurance Agency
10.2016 - 04.2018
- Resolve customer complaints via phone and email.
- Greet customers warmly.
- Also, responsible for filing, giving customers quotes on insurance policies, and helping customer's with any other problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Medical Assistant/Office Manager
Hand Surgery Associates
07.2008 - 06.2011
- Update and file patients' medical records, fill out insurance forms, and arrange for hospital admissions and laboratory services.
- Also perform tasks such as answering telephones, greeting patients, handling correspondence, scheduling appointments.
- Some other tasks include taking medical histories, explaining treatment procedures to patients, preparing patients for examinations, and assisting physicians during examinations.
- Collected and prepared laboratory specimens and performed basic laboratory tests on the premises, disposed of contaminated supplies, and sterilized medical instruments.
- Instructed patients about medications and special diets, prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone prescriptions to a pharmacy, prepare patients for x-rays, remove sutures, and change dressings.
Education
Bachelor's Degree - Health Service Administration, Business Mgt and Marketing
Eastern Michigan University
Ypsilanti, MIAssociate in Applied Science/fitness Leadership - Applied Science
Henry Ford College
Dearborn, MISkills
- Microsoft Office, Excel, EMR (10 years)
- Scheduling appointments
- Basic
- Resolve customer complaints
- Directing
- Filing
- Excel
- Microsoft Office
- Payroll
- Quick Books
- Mail management
- Document retrieval
- Business writing
- Microsoft
- Excel spreadsheets
- Organizing packages
- Customer Service
- Office Management
- Information confidentiality
Timeline
Executive Admini
Oak Grove Financial
09.2019 - Current
Administrative Assistant
Community Renovations
04.2018 - 09.2019
Customer Service Representative
EW Smith, Insurance Agency
10.2016 - 04.2018
Medical Assistant/Office Manager
Hand Surgery Associates
07.2008 - 06.2011
Bachelor's Degree - Health Service Administration, Business Mgt and Marketing
Eastern Michigan University
Associate in Applied Science/fitness Leadership - Applied Science
Henry Ford College