Lori Ann Zarcone
Port Saint Lucie,FL
Summary
Organized Patient Service Representative with three years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Office Coordinator Clerical
Cleveland Clinic
09.2022 - Current
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated account information to maintain customer records.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Used EPIC to schedule appointments.
Patient Service Representative
Westchester Medical Center
04.2020 - 07.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Membership Sales Representative
YMCA
09.2018 - 07.2022
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Communicated professionally with colleagues and members.
- Exhibited high energy and professionalism when dealing with all levels or members and staff.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Education
GED -
Pathways To Success
Yonkers, NYSkills
- Customer Service
- Administrative support
- Office Operations
- Customer service Assistance
- Organizational systems
- Customer engagement strategies
- Office Supplies and inventory
- Managing Multiple Tasks
- Critical Thinking
Timeline
Office Coordinator Clerical
Cleveland Clinic
09.2022 - Current
Patient Service Representative
Westchester Medical Center
04.2020 - 07.2022
Membership Sales Representative
YMCA
09.2018 - 07.2022
GED -
Pathways To Success
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